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Report: #183720

Complaint Review: General Motors - Detroit Michigan

  • Submitted:
  • Updated:
  • Reported By: Manning South Carolina
  • Author Confirmed What's this?
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  • General Motors P.O. Box 33170 Detroit, Michigan U.S.A.

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I am a current owner of a 2002 Chevy Silverado. My last three vehicles have been GM products. I am writing to you today to tell you about a little problem I recently had with my
truck.

With only 48,000 miles on it, the transmission went out. As the vehicle came with a 3 / 36,000 warranty, this ended up costing me $2,086.00. Needless to say, I am disappointed with this vehicle's reliability. The oil has been changed at a Quick Lube every 3000 miles, as recommended by the manufacturer. They keep records, so I can produce documentation of the care that this truck has received. And the fact that it is a 2002 with only 48,000 miles on it shows that it has not be driven beyond what is normal and expected....especially for a $26,000.00 vehicle!

I contacted GM, and they were very professional when telling me that this was not their problem. They seemed to be much more concerned with what company was used for the repair of the transmission than the performance of the part itself. Both the original transmission and the replacement transmission were genuine GM parts. They said that they would help with the costs, but only if I had the work done at a GM dealership. Are they implying that a transmission may go out because it had originally been put in incorrectly? Hmmmm, it was the original one that was put in at the assembly plant.

But either way, I still get the 100,000 mile warranty on the transmission itself, regardless of which idiot installs it. Go figure.

I am a very frustrated Chevrolet owner at this point, and am wondering in any one else has had a problems similiar to this?

Randy
Manning, South Carolina
U.S.A.

This report was posted on Ripoff Report on 03/28/2006 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/general-motors/detroit-michigan-48232-51/general-motors-will-not-stand-behind-product-poor-quality-lousy-service-why-foreign-mak-183720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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0Employee/Owner

#10 Consumer Comment

Re: Charles of Michigan- We have 2002 Grand Prix and now Manifold problems & front rotor hub defects!!

AUTHOR: Steve - (U.S.A.)

POSTED: Sunday, January 21, 2007

To Charles and other GM owners; we just had a major repair order given from Firestone where we have always ahd our vehicles service for the most part. I knwo the manager and guys there well. Never had p[roblems.

I am glad I kept reading and noticed your manifold problems. We NOW have them too.

Last week after installing new tires, they told me they refused to do alignment as normal because their ASE Certified Master Mechanic found both front ABS rotor assemblies are moving up & down, significant of a worn and out of round hub, and tell me this hs been a common problme with GM products and can be deadly serious! Also, seeing your mention of the manifold, YES
NOW people out there, anyone wiht an ounce of mechanical aptitude, knows a well built quality part, properly serviced, does NOT go bad all of a sudden and in only a few years like this! This si what is outrageous, and if I or my wife or son are killed becaus eof faulty designed hubs, will GM stepn up and then take responsibility for such cheaply built parts?

We are not talking about fan belts and greasing zirks, etc. These are MAJOR instrumental parts of the vehicle that can lead to injury or hazard and unless Iw as told this from Firestone, I, as a consumer,. never would have known about these ongoing problmes they have been fidning with the 2002 Grnad Prix and 3.1 litre engines overall as I was told.

When trying to reach GM, I was dealt to as if I was some stupid hick and the PR lady told me because it was not serviced by a GM dealership, they do not recognize and private service center opertaion. This GM rep told me they do not care what anyone's repair order states, as GM uses its own levels of mileage and wear/tear ratios to judge anything by, and that they have had no complaints or known problemfrom anyone else concerning these manifolds or hub assemblies. I guess I am some dumb hick with education behind me and an engineering background and don't know much, except I have owned nearly 20 vehicles in my lifetime...

I HATE being patronized by stupid imbiciles.

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#9 Author of original report

OK, I learned the hard way

AUTHOR: Randy - (U.S.A.)

POSTED: Saturday, April 01, 2006

OK,

I've taken all of your comments and replies to heart, and will admit that you all have good points. I'll tuck my tail between my legs now and get on with life.

For the rest of you, maybe you will learn from my mistake before it's too late for you too. I still maintain that there are too many of these transmissions failing early. So like the guy said, pay the extra $200 and possibly save yourself $2000 down the road.

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#8 Consumer Comment

WHY IS THIS CONSIDERED A RIP OFF?

AUTHOR: Terry - (U.S.A.)

POSTED: Thursday, March 30, 2006

I work at an auto dealer in the service department and encounter these types of complaints all the time, boo h*o. Why is it that you take all your service work somewhere else until you have a major malfunction? Because you think the dealer is too expensive? Then have the nerve to cry foul when you think manufacturer should step up to the plate. Experience has shown me that quick lube outlets use whatever fluid is available to them without regard to your vehicles specific needs. Next, why would you let anyone that you consider to be an idiot, work on your $26,000.00 investment.

When we have a good and faithful customer in service, we go to manufacture and go to bat for them. If you were my customer and had your vehicle serviced with us as per manufacturers specifications and transmission failed at 48,000 miles. I would have gotten it covered for you under goodwill warranty. However, you have no right to expect what you dont give.

I hope it was worth the 5 to 10 bucks you saved by going to quick lube places. Dealers have become much more competitive and that is about what you saved per visit. If you have maintenance done at 3000 mile intervals, you may have saved about $200.00, compared to over $2000.00 for trans repair. Not such a bargain after all.

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#7 Consumer Comment

WHY IS THIS CONSIDERED A RIP OFF?

AUTHOR: Terry - (U.S.A.)

POSTED: Thursday, March 30, 2006

I work at an auto dealer in the service department and encounter these types of complaints all the time, boo h*o. Why is it that you take all your service work somewhere else until you have a major malfunction? Because you think the dealer is too expensive? Then have the nerve to cry foul when you think manufacturer should step up to the plate. Experience has shown me that quick lube outlets use whatever fluid is available to them without regard to your vehicles specific needs. Next, why would you let anyone that you consider to be an idiot, work on your $26,000.00 investment.

When we have a good and faithful customer in service, we go to manufacture and go to bat for them. If you were my customer and had your vehicle serviced with us as per manufacturers specifications and transmission failed at 48,000 miles. I would have gotten it covered for you under goodwill warranty. However, you have no right to expect what you dont give.

I hope it was worth the 5 to 10 bucks you saved by going to quick lube places. Dealers have become much more competitive and that is about what you saved per visit. If you have maintenance done at 3000 mile intervals, you may have saved about $200.00, compared to over $2000.00 for trans repair. Not such a bargain after all.

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#6 Consumer Comment

WHY IS THIS CONSIDERED A RIP OFF?

AUTHOR: Terry - (U.S.A.)

POSTED: Thursday, March 30, 2006

I work at an auto dealer in the service department and encounter these types of complaints all the time, boo h*o. Why is it that you take all your service work somewhere else until you have a major malfunction? Because you think the dealer is too expensive? Then have the nerve to cry foul when you think manufacturer should step up to the plate. Experience has shown me that quick lube outlets use whatever fluid is available to them without regard to your vehicles specific needs. Next, why would you let anyone that you consider to be an idiot, work on your $26,000.00 investment.

When we have a good and faithful customer in service, we go to manufacture and go to bat for them. If you were my customer and had your vehicle serviced with us as per manufacturers specifications and transmission failed at 48,000 miles. I would have gotten it covered for you under goodwill warranty. However, you have no right to expect what you dont give.

I hope it was worth the 5 to 10 bucks you saved by going to quick lube places. Dealers have become much more competitive and that is about what you saved per visit. If you have maintenance done at 3000 mile intervals, you may have saved about $200.00, compared to over $2000.00 for trans repair. Not such a bargain after all.

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#5 Consumer Comment

3 years 36,000 miles... What's not to understand?

AUTHOR: Jason - (U.S.A.)

POSTED: Thursday, March 30, 2006

So, when you declined the extended warranty that GM offered when you purchased the new vehicle... Was that the fault of GM as well?

You got a 3yr/36k mile warranty, declined a longer warranty, and it's GM's fault?

So... 3yr/36k should be a 'suggestion' in your opinion?

Maybe the power company should 'suggest' what power you used during a month.. The meter says you used 1000kWh, but they 'suggest' you should have used 3000kWh..

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#4 Consumer Comment

Charles, all hell breaks loose at 40-50 thousand miles?

AUTHOR: Marc - (U.S.A.)

POSTED: Wednesday, March 29, 2006

I disagree. I am in the towing business, and I see nothing of the sort. It's not unusual to see a GM car with over 200K trouble-free miles, and with old tranny fluid to boot! They are built as well as anything out there. Granted, foreign cars have good records, but how often do you see a Honda towing a motor-home or boat, or being used as a heavy-haul business vehicle? Gm had some well-known gasket issues a while back, but so did Toyota. The difference is that Toyota wrote letters to owners and fixed the problem for free, while GM denies the problem existed. Now THAT reputation I can see as killing the American car-makers.

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#3 Consumer Comment

same story different component

AUTHOR: Charles - (U.S.A.)

POSTED: Wednesday, March 29, 2006

it's interesting to note, that general motor warranty's, last 36,000 miles, and then at about 40 to 50,000 miles, all hell breaks loose. i've also noticed, that their dealers grin with huge s**t eating smiles, when you complain to them, about problem's g.m. claims don't exist. my problem has been intake manifold leaks, and antifreeze leaks. their dealers love these repair's because the labor is 90% profit. another thing to note is you have been talking to paid answering services not g.m. resolution people. sitel is one of these call center's. don't feel bad everyone is falling for this. also since 1996 they have been installing dex-cool antifreeze, in all their vehicles. aftermarket rebuilders feel this is contributing, to premature engine failures again g.m. deny's this. class action suit's are being filed as we speak. g.m. another thing when you order replacement parts,they are the same one's originally installed, so guess what they fail again and again. i noticed on television last night, that they (fired) engineers from their warren tech center, thats odd isn,t it. people need to quit feeling pity for them, there not in the dire straits were led to believe, and hold them accountable, for the crap there putting out. it's time for g.m. to do the right thing, and stand behind their products. we taught the jap's well and they listened well, but they took it one step futher, and produced quality. let's all keep up the pressure on g.m. untill they get their act together!

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#2 Consumer Comment

Reasoning

AUTHOR: Sandi - (U.S.A.)

POSTED: Tuesday, March 28, 2006

You wrote - 'But either way, I still get the 100,000 mile warranty on the transmission itself, regardless of which idiot installs it. Go figure. '

But, what happens if 3 years, or 3 months from now, you have a problem w/ the transmission. If GM pays for part of the repair, then you would take it back to the dealer where it was repaired, and they could look at it. They have no way of coordinating w/ another shop to do any repairs.

On that tangent, if it's repaired at a dealership and they assist w/ the cost, the repair would be done at warranty rates - some independent shop has no way of working w/ GM's warranty billing system.

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#1 Consumer Comment

You took the truck to a Quick-lube?.

AUTHOR: Marc - (U.S.A.)

POSTED: Tuesday, March 28, 2006

And they no doubt used whatever oil they buy in bulk, irregardless if it meets the specifications for GM. All transmissions are not created equal, some even require extra specific additives, and I doubt a quick-lube place knows or even cares about your particular transmission. They'll just dump in some whatever-is-in-the-drum-today and send you on your way. Doing this causes seals, o-rings and clutches to wear out prematurely. This time around at least find out what is supposed to be in the trans and it will last longer, and don't leave it up to some dropout at a quickie-lube.

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