Report: #1380225

Complaint Review: General Refining Corporation

  • Submitted: Tue, June 20, 2017
  • Updated: Tue, June 20, 2017
  • Reported By: gaiajohn777 — Janesville Wisconsin USA
  • General Refining Corporation
    59 Madison Avenue
    Hempstead, New York
    USA

General Refining Corporation GRC Theft by deception Hempstead New York

*Author of original report: Recent follow up on GRC

*UPDATE Employee ..inside information: GRC Response

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The first experience was o.k., but after that things went south. With their so called 24/48 hr turnaround time, I was ripped off over $700 worth of 10k gold melt. I was promised a call by Dave, the supervisor, and he never followed up. I just got the "run around" and an apology from Teresa as well as all the miscommunication, unanswered questions and the missing gold!


I did file a complaint with the BBB in NY, and am waiting for a response from an investigation they are conducting. BEWARE of this company as they will "rip you off" if given the chance! I have been in the business for 7 years, and everything that was sent to them was weighed 3 times, x-rayed for karat validity, and inventoried before being shipped via UPS insured with tracking.


They did pay me a partial payment, but ripped me off overall!

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This report was posted on Ripoff Report on 06/20/2017 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/general-refining-corporation/hempstead-new-york-11550/general-refining-corporation-grc-theft-by-deception-hempstead-new-york-1380225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Recent follow up on GRC

AUTHOR: - ()

Ok, this is an update! I received a call from Dave Greenfield on Friday 6/23/17 asking what I would take to remove the feedback about GRC on social media, and I explained to him that if he paid me the $788.52 they owe me, I would retract the warnings to others I put out there. He said he would speak to his supervisor and call me on Monday 6/26/17. WELL, as expected, he called and offered me $350 in hopes I would retract the truthful feedback about his business. He told me to think about it and call him back. When I tried to call him back he was not available("At a meeting" seems to be the norm when trying to contact him concerning issues with gold or silver items). I left a message letting him know I would not accept that offer as it was unacceptable and unethical in business practice. I figured they needed the money more than I did since they felt the need to rip me off!   

John, Janesville Wisconsin

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#2 UPDATE Employee ..inside information

GRC Response

AUTHOR: GRC - (USA)

General Refining Corporation has been in business over 40 years and we have built our rock-solid reputation on the quality service and reliable results we provide. Any discrepancies in what this customer expected in return can only be that either items were improperly tested by the customer or the material was not what he believed it to be. GRC receives numerous shipments on a daily basis from jewelers and gold buyers from both the United States and Canada. We have a stringent process in place in which each shipment is weighed in, hand checked to the best of our ability, and then logged into our system. Material then proceeds to melt and undergoes a fire assay, which provides the most precise results in determining precious metals purity. Ultimately this material is introduced into the refining stream. With regard to the final numbers on the fire assay, three samples are utilized for calculation to ensure the utmost accuracy. These are the results that are reported to the customer for which they get paid and typical turnaround time is 24 to 48 hours. We made every effort to satisfy this client and to address his concern when he advised there may be a discrepancy, but some expectations cannot be met. It bears repeating, GRC has achieved a prominent position in the precious metals refining industry over the past 40 years by providing honest quality, professional, and precise service to its customers

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