• Report: #1080431
Complaint Review:

Genesis Custom Furniture

  • Submitted: Fri, August 30, 2013
  • Updated: Fri, August 30, 2013

  • Reported By: SteveM — CA California
Genesis Custom Furniture
13161 Rosecrans Ave Santa Fe Springs, California USA

Genesis Custom Furniture / Genesis Fine Furniture / Genesis Furniture bait and switch, misrepresentation, fraud, poor customer service, suspended corporation Santa Fe Springs California

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We recently purchased a bed frame and mattress for my daughter from Genesis as advertised on their website (http://genesiscustomfurniture.com/clearance_items). The correct mattress set as advertised in the web ad was not provided but we were given a sub-quality mattress which was tagged as refurbished and constructed of used materials. This was not disclosed in the ad, when the purchase was made or at the time we picked up the items.

I asked that Genesis Custom Furniture arrange for and deliver at their own expense the correct pillow top mattress as shown and advertised on their website ad and remove the refurbished set provided to my daughter. It is my opinion that Genesis engaged in bait and switch and misrepresentation in this transaction unbeknownst to my daughter or to me. My demand for reconciliation via a letter delivered in person to someone identifying himself as “Julio V. [continued below]....

.....” and the store manager have gone unanswered and rebuked. We are now looking to file a lawsuit, and are pursuing investigation of their criminal activities with the appropriate agancies.

Business Name:  Genesis Furniture

Business Address:  13161 Rosecrans Ave

ph: 562-246-0392

fax: 562-246-0393


Business owner:  Julio C Hernandez/President

Business License #:  0636-131610000

Expiration Date:  06/30/2012

This report was posted on Ripoff Report on 08/30/2013 07:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/genesis-custom-furniture/santa-fe-springs-california-90670/genesis-custom-furniture-genesis-fine-furniture-genesis-furniture-bait-and-switch-mi-1080431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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