• Report: #955056
Complaint Review:

Genetic Testing Laboratory

  • Submitted: Mon, October 15, 2012
  • Updated: Mon, October 15, 2012

  • Reported By: Rod — Frewsburg New York United States of America
Genetic Testing Laboratory
3655 Research Drive, Las Cruces, NM 88003 Internet United States of America


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Beware, they do not honor refunds!

When you first visit their site, they say they have a refund policy.  After ordering a test kit, I was informed that the other party in a Paternity test no longer wanted to participate.  I tried calling the company, they said product had already shipped, and because it was purchased online, there would be no refund (prior to receiving package). I denied receipt of package, and called them again - same story - no refund (even though their site offers a form to fill out and send back).  I tried having American Express fight this, but they just tell the credit card company that they do have a policy - but as soon as you try talking to them or sending a refund letter - they just tell you you are out of luck.  I don't mind a restock/shipping fee for their time, but they refuse to give back a single dollar.  Beware of this Company!!!

This report was posted on Ripoff Report on 10/15/2012 05:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/genetic-testing-laboratory/internet/genetic-testing-laboratory-gtldna-does-not-honor-refund-for-online-purchases-internet-955056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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