Germain BMW of Naples Deceptive practice Naples Florida

I traveled from out of state to purchase a vehicle form Germain BMW. During this process the sales agent told me the dealer/state has a relationship with my home state whereby the dealer could register, title, and plate the vehicle without me going to the appropriate agency in my home state. This was corroborated by the finance manager who was handing the sale, so they collected money from me to pay for these items along with a flat fee to pay for the service.

As each state charge different rates, both the sales agent and the finance manager assured me if by chance I had overpaid for the tag, registration, and title I would be refunded the difference. Yet, both statements from these people were a complete lie. After the dealer sent the sales documents to my county’s probate office I was contacted by a clerk at that office who informed me I must bring in my vehicle and have the tag, registration, and title issued through the probate office with all items being paid for at their office.

I immediately contacted the people at Germain where was referred to a different agent in financing. Who initially was helpful, she noted I had overpaid for the services not provided and would be receiving a refund of which I eventually did. However, the refund was not for the full amount I had paid in, for goods not rendered. I continued to try to contact the people in financing to find out why there was a discrepancy in the amount I paid in and the amount I was refunded. My calls were not returned and the voice messages I left went unanswered.

Thus, I decided to contact the general sales manager, who did return my call and told me he would look into the matter. Nonetheless, the answer he provided was completely unacceptable. The general sales manager informed that the $116 unreturned to me went to their agency that tried issue the tag, registration and title.

I was assured by two agents at Germain they could perform a service and deliver said goods. These agents overstated the ability of the dealership and when they found out that they were not capable of delivering on their assurance(s) they felt it appropriate to charge me for goods and a service not rendered. This is clearly a fault of the people at Germain who took money from me for goods and services they assured me they could deliver not for an attempt.