Gevalia aka Tassimo aka Bosch aka Kraft Foods Group Free Gift Incentive for purchasing Tassimo Brewer City name not available Internet

After years of buying Keurig brewers and having each one break down within 6 months, I finally decided to try something different.  Purchased Bosch Tassimo brewer.  Salesperson said that brewer comes with free coffee much in the same way as Keurig does.  Once the

brewer was unpacked, I quickly learned that free coffee wasn't included.  However unique to Tassimo, they want you to register your product online at www.tassimo.com, and with registration, Tassimo will mail me 2 boxes of pods for the brewer.

1.  When going to Tassimo.com, you are rerouted to gevalia.com.  That's not a good start.  Next you register providing serial numbers, etc.  When you check the box for your free gift, their software application/form crashes!  They suggest you call them.  I did.

2.  After a rather long hold, a very disrespectful woman takes the call and confirms that Gevalia has the reservation including all information.  She enters the order and you are promised that within 24 hours you will receive 3 emails.  One congratulating you on your purchase.  

Another providing you with a 15% discount on your first order.  And the last email with a secret code used to redeem your gift.  Within minutes I received the first 2 emails, and as of 30 hours haven't yet received the secret code.

3.  So after 30 hours I called again.  This time "Amy" takes the call claiming to accept complaints on behalf of Kraft, Tassimo and Gevalia.  Learned that really isn't the case.  She is in customer service for Gevalia and defended Gevalia's program wholeheartedly.  She was able

to confirm my brewer registration, however wasn't in position to override the secret code needed to release gift.  After keeping me on hold for about 35 minutes, she transferred me to her supervisor, "Jason."

4.  After another 20 minutes with Jason, I'm told that he can't figure out what went wrong, is unable to correct problem, can't provide gift; and promises that within 48 hours an "administrator" will call to fix the problem.  

Your guess is as good as mine whether we ever hear from the administrator.  My guess is that Gevalia does everything they can do to delay redeeming until you forget about it.  Waiting another 48 hours is a good example that strategy.

I'm curious if Tassimo, Bosch or Kraft is aware of the questionable business practices of Gevalia.