• Report: #1070801

Complaint Review: GFK Mystery Shopping

  • Submitted: Sun, July 28, 2013
  • Updated: Sun, July 28, 2013

  • Reported By: POGAL — Humboldt Illinois
GFK Mystery Shopping
401 Park Avenue South New York, New York USA

GFK Mystery Shopping Refuses to pay for completed shops New York New York

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I have been a mystery shopping for 13 years.  In all that time, I have never found a company as frustrating as GFK.

I completed five shops for them successfully.  I was attach receipts for each one.  I have never been able to attach a receipt, using either my home or work computer, and either Internet Explorer or Google Chrome; therefore, the problem cannot be on my end.  I do not have trouble attaching receipts to other similar websites.

I completed a shop on 7/20.  I could not attach the receipts.  I emailed the scheduler, twice.  No response either time.  Three days later, the shop was cancelled.  

I emailed the company, asking for help.  Three days later, someone finally opened my email and wanted to know what program I was using.  Silly question. . .since I emailed GFK, I'm guessing I'm using GFK's program.

This person pretended to help and reposted the shop so I could submit.  Same thing.  I was unable to attach the receipts.  I emailed with no response, and three days later the shop was cancelled.

This is a joke, and I should feel lucky that I am only out $20.  Do not shop for them.  If you have technical difficulties, they will not respond.

This report was posted on Ripoff Report on 07/28/2013 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gfk-mystery-shopping/new-york-new-york-10016/gfk-mystery-shopping-refuses-to-pay-for-completed-shops-new-york-new-york-1070801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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