Report: #777625

Complaint Review: gforce chips performance company

  • Submitted: Fri, September 16, 2011
  • Updated: Wed, January 18, 2012
  • Reported By: chuck — Mercersburg Pennsylvania United States of America
  • gforce chips performance company
    17595 Harvard Ste c-194
    Irvine, California
    United States of America

gforce chips performance company Gforce chips rude and untrustworthy Irvine, California

*REBUTTAL Individual responds: Gforce performance chip rip off

*General Comment: 14 Day Warranty

Show customers why they should trust your business over your competitors...

The website looks like a legitimate and professionl site. Well the contact people are not. They are very rude and not helpful at all when you call. I did not receive the chip until after it showed on our credit card,which was like almost six weeks or more. Then they tell you that you can only return it within 14 days. They count that from the time they send it not the from the time you receive it. I emailed them about it not working and they told me to try this and then that and of course it went way past the 14 days, so then they would not take it as a return  and refund my money. They told me to return it and they would send another that maybe that one was defective. That was about a week ago and still  have nothing to show for my money....Not a very happy person. I will check things out further before I order from anyone again. This company has made me not trust anyone any more.

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This report was posted on Ripoff Report on 09/16/2011 11:52 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Gforce performance chip rip off

AUTHOR: Pre Runner - (United States of America)

I ordered a Gforce performance chip for my 1999 Isuzu Amigo 3.2L V 6, then decided not to install it due to many complaints Ive read. After several e-mails to Terry the sales manager I was told to send it back using my order number as the return number. I never opened the package, and sent it back. They had it within 7 days. Then after about 10 more days they finally did refund my CC. But the sting is out of $74.95 I paid , I only got $51.00 back on my card and i paid the shipping back. So let me get this straight, if you install it and use it and dont want it due to poor performance you can get a full refund less the shipping of $5.95, if you can some how get it back to them within 14 days. But if you dont use it, dont open it and get it back within a week Gforce bangs the customer a full 25% less the shipping also. Im sorry I own a small motorcycle parts company and this is a rip off and i think the way they make allot of their money on this bogus product. They have the brand new un-opened part back and $17.00 of my purchase. Stay away from this company !   
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#2 General Comment

14 Day Warranty

AUTHOR: kcidmil - (United States of America)

It's funny the company says that the 14 day warranty starts from the time it is shipped.  Here is what the Terms & Conditions states on their website.

"Return Policy/14 Day Money-Back Guarantee

G-Force Performance Chips has a 14 day Money-Back Guarantee. If for ANY reason you are unsatisfied with your chip after a succesful installation, simply return your chip back to our address by contacting us, receiving an RA Number, or Return Authorization Number, and shipping your chip back for a full refund, less shipping charges which are non-refundable. This 14 day return policy starts from the time this unit is received, not installed.

No returns are accepted without a proper RMA. Any package sent back without an RMA clearly written on the outside of the box, will be denied by our receiving department.

When returning your G-Force Performance Chip, please be certain to send it back a traceable method, preferably UPS so you can follow your tracking number, and ensure it arrives back safely. Remember, you are responsible for the return until it is safely delivered at our facility."
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