Report: #836307

Complaint Review: GI Joe's Good Eats

  • Submitted: Thu, February 09, 2012
  • Updated: Thu, February 09, 2012
  • Reported By: MP — kingsport Tennessee United States of America
  • GI Joe's Good Eats
    604 Coralwood Ct
    Kingsport, Tennessee
    United States of America

GI Joe's Good Eats Misleading website, Bogus Pictures, Unprofessional Caterer Kingsport Tennessee

*Author of original report: Definitely a ripoff, or at the very least a misrepresentation of services on their website

*Consumer Comment: so...

Show customers why they should trust your business over your competitors...

Misleading Website - Pictures of Fancy Cuisine shown but actual food is nothing like what they have on the website, it looks like they simply ripped someone's photos from Flickr and tried to pass them off as there own, because when I called for pricing and options available for serving a pasta dish for 200 people I was told that they weren't able to serve anything as "fancy" as spaghetti, despite their website showing eloquent meals such as a mozzarella tomato cucumber salad, oysters on the half-shell, smoked salmon and caviar, and a prosciutto pizza as well as an assortment of dessert pastries.

Despite their slogan "No event is TOO BIG or TOO SMALL" and their stated willingness to cater to weddings:

"A special celebration should be a memorable experience for you and your guests. GI Joes Good Eats provides exactly the inspiration and services you need. Whether an original buffet for a family birthday or a large party,  we ensure the success of your celebration reliably, creatively and completely in accordance with your wishes. [continued below]....

"At GI Joes Good Eats, we are aware that catering is the key to a successful event. Our expert Chefs and staff pay the utmost attention to every detail.  Whether a traditional menu or a personalized special order, we would be delighted to help you find culinary delights for a memorable moment. Inspired dishes, an impeccable presentation and great service are the three things we strive to achieve for any event."

It took four more days of email tag, explaining that I was looking for Pasta and BBQ and was open to any suggestions they had, to finally get told that they lacked the experience to serve this for my reception. Nor could they offer any alternatives and instead suggested an out-of-business competitor instead.

Honestly, if it weren't for the back and forth over the week, (I was later told by one of the owners "We typically do not check our email for days at a time"), I probably wouldn't have been so upset and filed a rip-off report, but if you're having a wedding, anniversary, corporate meeting, birthday or other special event I would recommend steering clear of this company as they are highly unprofessional and inexperienced, and their website is completely misleading and does not represent the cuisine you are paying for. 

I would NEVER recommend this catering company to anyone. 

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This report was posted on Ripoff Report on 02/09/2012 12:06 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Definitely a ripoff, or at the very least a misrepresentation of services on their website

AUTHOR: MP - (United States of America)

I think the problem isn't that they are taking anyone's money, but are misrepresenting the services provided. If your website is going to show pictures of high end cuisine such as caviar and champagne, and in actuality only provide pasta salad, burgers and hot dogs, that is misleading and if you were to see done with a television or computer in a store such as Best Buy or Target you'd call it bait and switch and it is a very deceptive tactic. The only difference is you can see a tangible product before you buy it and decide to leave.

With catering you find out there is a problem long after you've paid for it, during your special event, when your guests show up. There's nothing wrong with catering picnic food, there's plenty of demand, but showing pictures of caviar on your website is misleading and unethical. Imagine having an event catered by a company showing those pictures on their website, and having pasta salad, fried chicken and hotdogs show up instead. Just because that person didn't get stuck paying a non-refundable deposit doesn't mean the next person will be as lucky.

I'd rather know upfront that a company is being deceptive as part of the selection process, not after several days of correspondence. Best case, they waste my time, worst case I'm stuck with a contract with a company that openly lies about its products and how can you feel comfortable paying hundreds or thousands of dollars to a company that can't even be honest with you?

Definitely a rip-off.

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#2 Consumer Comment


AUTHOR: Ashley - (U.S.A.)

You are upset because this catering company does not serve the kind of food that you want for your reception? Do you expect every catering company to cook every dish you could possibly think of? Perhaps pasta and BBQ are not things that this company specializes in. I went to their website and they do not mention either of these dishes being catered. Nor do they mention making any of the other dishes you say are in the picture. The website is clearly under contruction with stock photos, it even says that its under construction and not accurate several places on the website.

I don't see where you were ripped off. They never took any of your money and never promised you anything.
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