Gibson Truck World BUYER BEWARE GIBSON RIP OFF ARTISTS Internet

Please detail these bogus add on phone fees for me.

Sure the junk fees line the owner's pocket.  How else can he afford his exotic car, his raceboat and his exclusive home. The owner is a total jerk and he did not write the rebuttal - his english ain't that good.

Interesting rebuttal on Gibson's part, they seem to be in line, I never did hear why the radius arms where "welded" to the frame though, perhaps you forgot that issue? That would be interesting. Oh, and the $775.00 average profit is "laughable". Your "PAC" is almost three times that amount ! A "PAC" for those of you who have never been in the business, is an amount a dealer applies to each vehicle as a built in profit used to help cover advertising, and other expenses, Gibson is known for having one of the highest in the industry. It does not cover repairs done to the truck, that is added to the cost of the truck. So where does the $600.00 Dealer fee go?.....................Owners pocket ?

Mr. Jimmy P.,

We feel it necessary to respond to your inaccurate and slanderous accusations. We will begin by dissecting and addressing your allegations.

Firstly, although it is a minor point - we want to commence by pointing out the small, as well as the enormous, inaccuracies throughout your complaint. You claim within your first 8 days of ownership that your truck broke down, it was, in fact 12 days later on 21 June 2010. You had driven 789 miles during this short period of time, and we do not know if this was towing your Clydesdale horses or not. You acknowledge that Gibson Truck World paid the $186.00 to have a dealer clean out debris from the HPOP. You failed to share with the readers that YOU chose to rent a LUXURY vehicle from Hertz and Gibson Truck World reimbursed $259.95 to you in ADDITION to the aforementioned $186.00, even though our warranty does not cover the cost of rental vehicles. We paid that to you as an additional courtesy. Your slanderous comment regarding our 15 day return policy is completely unwarranted. We exchange vehicles on a regular basis in order to keep our valued customers happy. It is a very easy transaction and there is no issue and no catch involved. It is disappointing that we also have to defend ourselves against this unfounded mud-slinging on your part.

Let us address the next attribution. You claim that you returned to North Carolina 4 weeks later with the same problem. Our accurate records determine that you called Gibson Truck World on 20 July 2010, which was 6 weeks after your purchase. You informed us that your truck was cutting off. You declared you were going to take it Gary Yeomans Ford, which was in your area. However, Mr. P., you did not take the truck in to be evaluated or repaired. On 20 August 2010, which was 30 days and 4075 miles later (which was highly probably these were towing miles with your 1600lb+ Clydesdales), your truck broke down again, when you were in Tennessee. Without contacting Gibson Truck World, you went to a Ford dealer in Tennessee on 21 August 2010. This dealership subsequently attempted to convince you that your truck required a high pressure oil pump, a head gasket and they insisted the FICM was bad and needed replacement.

Mr. P., you have in your possession, a set of agreements that you have signed as having read and UNDERSTOOD the terms of our warranties. Please review your SIGNED copy of the agreement for Out Of State Customers which reads EXACTLY as follows If a customer lives outside of Florida, and the vehicle that they purchased from Gibson Truck World needs repairs, Carol, the Service Advisor at Gibson Truck World, needs to be contacted PRIOR to any repairs being done on that vehicle. Gibson Truck World will send an independent adjuster to evaluate the work that needs to be done.

When Carol, our Service Advisor, was finally contacted she immediately began negotiating the repair work with the Ford Dealer. In the midst of these negotiations that took place over 3 days, the Ford Dealer informed Carol that you had authorized them to proceed with the repairs, regardless of the signed Out Of State Customers agreement. However, you chose to ignore this signed agreement and you chose to appoint yourself as an independent adjuster and AUTHORIZE the work to be carried out by this Tennessee Ford Dealer. You did this without giving PRIOR notice to Gibson Truck World. At this point, Jimmy, you voided the warranty and subsequently Gibson Truck World did not legally owe you a dime. Our independent adjuster was unable to complete his evaluation due to the fact that you had authorized the repairs and the head had already been removed. There was no way for us to diagnose if the truck needed all of the work, as quoted by your Tennessee Ford Dealer, or whether it was actually something much simpler and less expensive, such as a water pump or an EGR problem, for example. Case and point; we had a customer in the past who had a repair quote from a Ford dealer. The repair quote was for two blown head gaskets on our customers truck. Their quote for this work was $8,000. Our customer wisely called Gibson Truck World for a second opinion. He was immediately invited to our dealership whereby we carried out a full diagnostic on his vehicle. After a through inspection, the resulting findings were simply a malfunction of a water pump. The water pump was replaced for the minimal cost of ONLY $350 and the issue was, and continues to be, completely resolved. We saved our customer over $7500. This, Mr. P., is the EXACT reason why we need to send an independent adjuster out to evaluate what repairs are ACTUALLY needed, so we do not get robbed, as you did. We wish to additionally remind you that we fully inspect every truck that goes through our service department. We pressure test the coolant system and we have the same computer software as the Ford dealer, which is an IDS. The IDS allows us to check EGR valves, EGR cooler, turbo psi, compression test, coolant temperature, transmission function, and the transmission fluid temperature. Power Balance Software insures we have monitored all sensors to prevent customer concerns.

With regard to your next insinuation, you complain that you had smelled anti-freeze from the day you picked up the truck. Our first question would be, why on EARTH did you not say something the moment you had this concern. Did you smell it before you left the lot? If you smelled it during your initial drive home, why didnt you bother to notify us? We find it quite remarkable that if you had this anti-freeze concern, you further neglected to mention this when your truck was at the dealership in North Carolina for the debris removal from the HPOP. In fact, we have the invoice stating the work that was carried out on the truck at this dealership. We see that they completed a multi-point inspection. There is no mention of any anti-freeze concerns on the part of the mechanic. Why did you not bring this to their attention, Jimmy? Why did they not smell the anti-freeze nor see signs of any overflow? When you called Gibson Truck World on 20 July 2010 to inform us you were going to Gary Yeomans Ford, was the anti-freeze concern not great enough for you to make good on your intention? To ignore something as important as an anti-freeze issue is just pure negligence. What is even more shocking, is that you would consider hauling horses nationwide without ensuring that your concerns over a major problem, such as this, is completely resolved. The owners wife, a national award winning ARIA certified instructor and ARIA test administrator, was appalled that if you felt that your anti-freeze was leaking, and this could potentially seize your engine, that you would show total negligence, and ignorance, by hooking up a trailer and hauling valuable horses across the country. There is not an experienced horse person that would consider taking such a risk. Unless, of course, you had NOT been smelling anti-freeze between the period of 6/9/2010 and 8/20/2010. It is an absolute miracle that your engine did not seize during this 2 month period if your allegation is true.

You further attempt to incriminate Gibson Truck World by suggesting that we gave you the runaround. As stated above, you clearly voided the warranty with your impetuous and ill-informed choices. However, despite Gibson Truck World having no further legal obligations to honor your warranty, we still attempted to assist you. Let us address what you deem to be conclusive evidence regarding the tuner that you installed into the truck AFTER you had purchased it from Gibson Truck World. The technician at your Tennessee Ford dealership had scanned your truck and noticed that a tuner was placed in the computer of the truck. Once again, Jimmy, refer to your signed agreements from 9 June 2010 whereby your signature acknowledges that you have READ and UNDERSTOOD the exact statement you will find on the page entitled Gibson Truck Worlds Costs For Rebuilt Transmissions In BOLD writing, it states : If a Power Adder (programmer or chip) is installed on the vehicle after purchase, and/or if the Exhaust System has been modified and/or removed, the warranty may be voided Once you realized this, you then presented an EMPTY BOX of some alternate tuner device and tried to convince us that what chip or device may or may not have once been the contents of this box, is what was placed in the computer. The technician of your choice disagreed and reported that there was a tuner in the computer. We had to base our judgment upon the report presented by a certified technician of YOUR choice against your presenting an empty box to us.

Further, we want to mention that you suggest removing the cat has nothing to do with the issues you had. There is a reason that inside the door of a Ford vehicle, the manufacturer places a sticker that states If emission has been altered, warranty may be voided. Removing the catalytic converter voids the Ford warranty, so it is safe to assume that this choice on your part was, in fact, a part of the issues you had.

You go on to make personal attacks on staff members and the owner of Gibson Truck World. At this point, as we have repeatedly pointed out, you had voided your warranty and at this point, Gibson Truck World did not have to pay a cent toward your repair bills. Despite your extremely rude and unfair onslaught on the owner of Gibson Truck World, he still offered to pay you $2500 toward the repairs on the truck even though our average profit per truck is only $775! Not to mention, you ADMITTED TO THE OWNER that you SHOULD NOT HAVE AUTHORIZED THE REPAIRS! This, he did not have to do, but as a professional and honest person, he chose to further attempt to keep you satisfied with the service at Gibson Truck World. However, you have signed numerous agreements which outline the terms of the bumper to bumper warranty. Refer to just one of your signed agreements from 9 June 2010, such as the Buyers Guide. Above your signature on the left hand side of the page, it clearly is written Bumper to Bumper Warranty. Dealer will cover 50% costs of parts and labor, purchaser will cover remaining 50%. ALL WORK MUST BE PERFORMED AT GIBSON TRUCK WORLD. You can also refer to the statement above your signature on the agreement entitled Gibson Truck Worlds Costs for Rebuilt Transmissions Gibson Truck World will pay 50% of our costs, not another dealers RETAIL price. You authorized the Tennessee Ford dealer to commence with the repairs without giving our independent adjuster the opportunity to evaluate the extent of the repairs required. You were consequently expecting us to pay retail repair costs for work that was never evaluated, appraised nor justified. Our perception of this debacle that you have created, is that you have made Gibson Truck World the victim. You ignored the agreements that were created to protect you, our dealership and to prevent expensive and unnecessary situations, such as this, arising. Gibson Truck World has been in business for 15 years and sold over 30,000 trucks during this time. We have learned from experience and this is why these agreements are extremely important. Your signature on every single page, Mr. P., acknowledges that you have read and understood why these policies are in place. If you chose to change these rules as you went along, you cannot expect us to pay for your personal poor choices. However, despite your actions that invalidating any claim you might have, we still paid you for your disastrous decisions.

As we move onto your next tirade, you once again inaccurately imply that Gibson Truck World avoided giving you a CarFax. Unfortunately, we are beginning to see a pattern in your apparent inability to actual comprehend the information readily supplied to you. EVERY SINGLE TRUCK ON OUR WEBSITE HAS A FREE CARFAX. You simply have to visit our award winning website and click on any truck on our inventory. To the right of each photo, and underneath the VIN number, you will see the CarFax logo. Underneath the CarFax logo, it states: Free Carfax Available On Every Vehicle. Call us at 866-442-7667 if you have any questions. There is a computer on every desk of every salesman - if you wanted a Carfax report on your truck, you simply had to click on the Carfax logo next to the truck you were purchasing. Once again, you have wasted more money in paying for a Carfax. You further accuse Gibson Truck World of selling you a vehicle with frame damage. All frames are measured with a tram gauge. We pride ourselves on taking this extra safety precaution. We discuss the reasons why all frames are measured, and demonstrate how this is done during our 30 minute infomercial. We additionally feature photographs of the work being carried out in the service department, including the use of a tram gauge to measure frame damage. Please go to Gibson Truck World's Disaster Prevention page on our award winning website for more information.

Gibson Truck World PRIDES itself on the extraordinary lengths every member of staff devotes toward making your used truck look and feel as new. You try to inflate your ego by insinuating that you had some secret sneak-peek behind closed doors. We are excited to show people the hard work, experience, dedication and commitment that goes into every single truck. We encourage people to come and watch our loyal staff work on every single vehicle, so they understand just how much work has gone into their new truck. We are pleased to photograph, video and post our impressive range of services on our website. Apparently, according to your obvious distaste at the extra mile we go to in order to provide our customers with a quality and super clean vehicle - we would assume that you think our operation is crooked? While you suggest that we simply clean trucks only enough to disguise any problems you think they may have, you obviously missed our huge 18 bay service department and 10 certified mechanics. In this large, open 8,000 square foot building, you would have readily observed our skilled technicians busily inspecting and repairing the trucks. Perhaps you are implying that we should do as some other local dealers prefer - a quick detail on a vehicle that has not been inspected, serviced nor thoroughly restored as close to its original condition as can be realistically inspected. We can also GUARANTEE you, Mr. P., that if we took such a sloppy, unprofessional and insincere approach in all of these areas of our dealership - you most definitely would not have got a cent toward your repair bills with your voided warranty. The difference is, we have a quality product and we take enormous pride in our work, our honesty, our integrity and our ethics. If you had just followed the terms that you agreed upon, you would have had absolutely NO cause for complaint. Your concerns would have been addressed in a timely manner, the repairs would have been expediently resolved and for substantially less money than you had authorized. It is a sad state of affairs when good people are penalized for providing a superior product, outstanding customer service and an honest approach to business.

Again, we encourage you to review the commitment that has been invested into our Disaster Prevention Center page. We also encourage you to review just a few of the many video testimonials on our website from customers who realized what great value for money a Gibson Truck truly is.

You finally conclude your tirade by warning people that Gibson Truck World sells mostly high mileage work trucks! What statistics do you base this ratio on, Jimmy? Perhaps your 2005 F350 with 65,000 miles on the clock. Did you go through every single one of the 250 trucks on our inventory to determine an 80% or higher ratio of high mileage work trucks? It is disappointing that you feel the need to further add to your long list of inaccuracies to unfairly misrepresent Gibson Truck World. It is disappointing you should call the hard-working and honest owner rude and arrogant after he paid you $2500 for your mistakes, when he was well within his rights to REALLY be rude and arrogant and turn his back on you. The people whom you are slandering were simply trying to help you understand the facts, which you were either too angry or too embarrassed to admit you had made. The owner was not bashing Ford dealers - he simply explained ACTUAL circumstances in the past. A previous example was outlined earlier in our defense to your attack.

You are a mature man in your golden years, not an eighteen year old child. You have been through the school of life. We have tried to explain to you over and over and over again where the problem started, where it escalated and the lengths that Gibson Truck World has gone to keep you satisfied within reasonable means. The onus is on you to try to understand the information you have been provided with, and hopefully learn from your extremely expensive and avoidable mistakes. It is such a shame that you could not have just been patient, allowed our adjuster to evaluate the repairs and resolve this fiasco without causing yourself to spend thousands of dollars more than was necessary.

It would appear that you are angry at yourself, but not wishing to admit this, you are directing your anger unfairly at Gibson Truck World.

For the rest of our readers, we encourage you read our rebuttals to some of the fake reports on this site. Feel Free to view our website or call us and we are happy to send you a DVD that shows the hard work that goes into a Gibson Certified Truck, from start to finish. We also support rescue animals. A portion of every truck or horse trailer sold at Gibson Truck World or Gibson Trailer World goes toward saving the life of a rescue horse, domestic pet or bird. You can see some of the animals we have helped saved by clicking on the SAVE button on our website. Thank you for making Gibson Truck World the WORLDs largest and most trusted independent used truck superstore. We are open 7 days a week!