ED Magedson – Founder
gigabyte17358 Railroad St City of Industry, California USA
gigabyte rma City of Industry California
on 2-16-2013 i purchased parts to build a computer for a friend. included in these parts was a motherboard, model ga-78lmt-s2p. all went well for the build, but after 1 week, the sound went out. asked for and recieved rma #USA-1340692
i paid the 25.00 to send their defective board back to them, and after waiting 2 weeks they posted on the rma website that the board had been repaired and shipped. i waited another week, then called to ask where the board is. i was told it had not been shipped because the board had "other issues". so i waited yet another week.
finally i recieved an e-mail saying the board had been repaired, and was shipped. after another 5 days it arrived, i went back to my friends house and put it all back together, fired it up and surprise, no display. neither vga nor dvi worked.
needless to say, i was extremely peeved, my friend now wants his money back. so i called gigabyte yet again and told them about the new issues with the board. i was told "it was fine when it left here". i told them it wasn't fine.
i asked for a new board to be sent out, and a return label included so i could send the old board back, after making sure new one would work, i was told no. so, i got angry, asked for a manager, "chuck" said there were no managers here, so i explained what i wanted, he said he couldnt do that, but if i sent the board to them, they would take care of it.
i have since purchased ( at my cost ) a new board so i can get my friend taken care of, but i firmly believe that gigabyte is not going to honor their obligations. i have researched the issues with their customer support and have read many horror stories of people getting shafted by the rma team.
so, while i have given this issue up as a lost cause, i am doing this in as many places as i can to hopefully let others know what they are potentially getting into when they purchase gigabyte products. i feel that since i purchased a NEW board i am owed a new board, not a shoddy attempt to repair a board with multiple issues.
This report was posted on Ripoff Report on 05/30/2013 03:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gigabyte/city-of-industry-california-91748/gigabyte-rma-city-of-industry-california-1054910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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