Report: #353658

Complaint Review: Gillece Plumbing, Heating, Cooling, And Electrical

  • Submitted: Mon, July 21, 2008
  • Updated: Tue, January 12, 2010
  • Reported By: South Park Pennsylvania
  • Gillece Plumbing, Heating, Cooling, And Electrical
    3347 Industrial Blvd.
    Bethel Park, Pennsylvania

Gillece Plumbing, Heating, Cooling, And Electrical Tried to Sell a Warrantied Part at Extremely Marked Up Price! Bethel Park Pennsylvania

Show customers why they should trust your business over your competitors...

Recently I called Gillece for an estimate on my central a/c unit. The technician found that a capacitor needed replaced. The full list price quoted was roughly $800, with a "membership" list price of $616.

When I told the technician that I would not pay this much for a commonly used electronic component, he mentioned a "coupon that is circulating" and lowered the price to $480.

I specifically asked the technician if the part was covered under warranty as the entire unit was installed in 2004. He said "probably not". I suspected extreme over-pricing tactics and smelled foul-play related to the warranty.

Rest assured, I was wise in not paying Gillece $480 to replace a part that IS COVERED UNDER WARRANTY for 10 years and for which I received a reasonable rate to replace from a competitor. The competitor will charge labor costs only, as they are an authorized, licensed dealer for the manufacturer.

Gillece is definitely using their tactics to dodge warranties that are valid, and their prices are inflated hundreds of times over. I will not call them again, and I advise others to be aware of their unprofessionalism.

Their assumption that consumers are ill-equipped to make valuable decisions and cost comparisons will eventually put their business at risk.

South Park, Pennsylvania
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This report was posted on Ripoff Report on 07/21/2008 10:34 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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