Complaint Review: Gillware Data Recovery - Madison Tennessee
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Gillware Data Recovery 10 Terrace Court, Suite 103 Madison, Tennessee USA
- Phone: 8776247206
- Web: www.gillware.com
- Category: Miscellaneous Electronics
Gillware Data Recovery Hard drive returned in pieces, not fixed! Madison Wisconsin
*Consumer Comment: Different info-Different perspective
*Author of original report: Response to Welsh
*Consumer Comment: Welsh
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Not a good experience. First I was quoted a range from $900-$1,500 for fixing my hard drive and shipping it out to them. They obviously came back and said if they could fix it that it was going to be the $1,500. So don't ever expect them to charge you anything other than exactly to the penny high range of what they are going to quote you. Secondly, I sent them my hard drive and they were unable to repair the drive, maybe this hard drive was a horrible situation, I doubt it, but it seemed like something a specialist in "special suits and special rooms" could fix, but this rating is not about them fixing or not fixing my hard drive. They said they would return the hard drive if I wanted them to so I paid for the shipping to have them return it. When I got it back, it was in pieces in a glad lock bag. Not even all the pieces were there. Even if I wanted to take it to someone else to have them look at it I am totally screwed now. If I could post a picture of what they sent back to me I would. Go somewhere else, there has to be a better, less cocky, and more respectful company out there. If you are going to pay this much money, try another company.
This report was posted on Ripoff Report on 12/17/2014 07:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gillware-data-recovery/madison-tennessee-53718/gillware-data-recovery-hard-drive-returned-in-pieces-not-fixed-madison-wisconsin-1196184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Consumer Comment
Different info-Different perspective
AUTHOR: coast - ()
SUBMITTED: Friday, December 19, 2014
“I have no clue what you are talking about here.”
Your posts implied two different stories. Your first report indicated that you were dissatisfied because they were unable to repair your hard drive. I thought you declined the data recovery because the final estimate was at the high-end of the quote. Your initial complaint didn’t correctly tell the story due to your misinterpretation of the difference between repair and recovery. You corrected that in your second post when you told us the data was unrecoverable.
#2 Author of original report
Response to Welsh
AUTHOR: Eric - ()
SUBMITTED: Thursday, December 18, 2014
So I got the verbiage wrong on the difference between hard drive repair and data recovery, easy to do as I am not in the industry. The case remains that they quoted me an amount to "recover the data" lost on my hard drive and then transport that data onto a new hard drive that I provided to them in the same package.
As far as reneging on the quote, The quote specifically states if they can't recover the data I do not pay. I have no clue what you are talking about here. They admitted they could not recover the data stating: "We are sorry to inform you that our evaluation of your hard drive revealed rotational scoring, which is a form of damage that makes data recovery impossible.".
Their statement of work specifically states: "The cost of this recovery effort is $1,500, if and only if we successfully recover the critical data in the requested format."
And you are correct, returning my hard drive in pieces in a plastic baggie is not appropriate.
I am not sure what your intentions are randomly sticking up for a company in a situation in which you have no knowledge but I hope that this better explains the situation for you.
#1 Consumer Comment
Welsh
AUTHOR: coast - ()
SUBMITTED: Wednesday, December 17, 2014
You appear confused. They are a data recovery service. They do not repair hard drives. Where on their website do they claim to repair hard drives? Their website states that recovered data is sent back on a new hard drive not a repaired hard drive.
I agree they should have reassembled the drive but they probably did not appreciate the fact that you reneged on the terms of the agreement. The data recovery cost was within the estimate range.
You should always maintain a backup of your data.
Related Reports
08:29 PM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
