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Report: #1151087

Complaint Review: Glamorous Look @ Towson Town Center - Towson Maryland

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  • Reported By: jrnywithme — nottingham Maryland
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  • Glamorous Look @ Towson Town Center Dulaney Valley Road Towson, Maryland USA

Glamorous Look @ Towson Town Center Over priced flat irons & poor customer service Towson Maryland

*Author of original report: pictures

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We purchased 2 PYT flat irons from a kiosk called Glamorous Look at White Marsh mall which has since closed.  We had to exchanged them 9 months later because the plates fell out of both of them.  The gentleman gave us a new receipt and explauned to the girl that the warranty started over and to keep my receipt.  

You have to pay at lrast $20, they say for return shipping, which could be done for around $5.  it has been almost a year and one if the irons got a cracked plate.  We keep one in the bathroom with hard tile, it is currently ok.  The other is kept on a vanity in a bedroom over carpet, it has a cracked plate.

The White Marsh kiosk is closed and i was told to go to Towson, the gentleman there immediately started to discredit the return and had to phone someone because I did not have thr original warranty.  When I  argued with him, he accused me of cursing at him and therefore would not exchange the iron, and very clearly, in English, tild me that we should treat them more carefully.

Considering theses irons are as sensitive as the guy at the kiosk, considering all I called them were junk, I would never recommend this product @ +100 that they charge to a friend or foe.  We obviously liked them or we would not try to exchange them, just wish they were made a little better - buy from Amazon!!

This report was posted on Ripoff Report on 05/31/2014 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/glamorous-look-towson-town-center/towson-maryland/glamorous-look-towson-town-center-over-priced-flat-irons-poor-customer-service-towson-1151087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

pictures

AUTHOR: jrnywithme - ()

POSTED: Saturday, May 31, 2014

i wanted to add photos fir my complaint because the guy at the kiosk never looked at it.

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