Glenbrook Hyundai fort wayne Hyundai happy car store glenbrook hyundai bad oil changes, caught red handed claiming did work but did NOT (work reported done but NOT fort wayne Indiana

bad and incomplet oil changes, caught red handed claiming did work but did NOT (work reported done but NOT done)   and  no  refunds  on  oil  change package, they signed MY name (someones but not mine) to a document and ignored Better Business Bureau inquiries.

Justin Stump Manager refuses to refund product/service I wish NOT to consume I paid for already. Fraudulently said I was aware of policy and agreed to 10/10/15 I chose their dealership for an oil change. I was solicited by a female  "Jenny" in their service department, that I could buy an oil change package at a discounted price (for several oil changes). I purchased it but was never advised it would never ever be refundable if not used... After getting the 1st oil change, I checked to make sure they did install new oil & air filters (I always check behind places after any work done) to make sure I'm not ripped off and 1. They never topped off windshield washer fluid, never checked or offered to change air filter, never checked cabin HEPA micro filter, inspected wiper blades (one needed replacement) yet their paperwork indicates it was performed. I confronted Justin the Manager and they gave me WW fluid to top it off myself, I knew they never even checked the air filter (because tape I had over screw was not removed or showing removal and replacement and I showed Justin the manager the filthy air filter in the car that obviously needed replacing (he then gave me one after confronting him) as well and I took pictures of these events and the old filthy and new air filter, in their sales lot with their building, mechanic and Mngr Justin their big commercial sign (on Coldwater rd.) in the background all while this was being attended to by their personnel. Anyhow, my WW fluid was topped off, I got a new air filter, Justin Mngr brought the mechanic who did the work and I asked the man why he checked doing these things (air filter, HEPA cabin filter, WW fluid) and he just shrugged his shoulders. Justin Manager asked me if I would like the mechanic fired on the spot, I told him I thought that was harsh and suggested he do something but not that. However, combining his actions and Justins refusal for a refund (of my unused / unspent money), I think they should both be fired... Anyhow, Justin the Manager said he refuses to give me back my unspent money. I have emails from him with respect to this conversation. Justin Manager also said it is their policy to never refund unused oil change packages to customers. I told him I was never made aware of this. He also told me it was non transferable to another vehicle (even if the vehicle was sold). He also told me I was aware of this and sent me an attachment on my email of the "contract" I signed when purchasing the non transferable, NEVER refundable unused - oil change package that remained unused and I agreed to these terms on the contract. I asked him to send me this "contract" and he did email it, but I never was told this, NOR DID I acknowledge these conditions. Their service is inadequate, incomplete, fraudulent, yes fraud - and I insist on a full refund or I will sue their company if this BBB complaint goes un settled. 

The Better Business Bureau contacted them and was cooperating util they were questioned about a signature they put on my work order allegedly showing I was aware of terms and conditions with the oil change package I purchased.