Glens Market two fer one ripoff Midland Michigan

I would have to right several pages to bring you up to speed on this.

Jennifer Grandholm was a great AG for this state. She stayed on top of stores not following the rules of the "Bounty Law". This was in the news constantly. I don't know how you missed it (assuming you follow what's going on in our state). The things we are discussing fall under this law and most of those times you went in for a refund you probably could have gotten a bounty as well. I received several over the years from different stores.

The responsibility for policing these laws falls to the AG. The present one, Mike Cox, is not as diligent as Ms. Grandholm was. I have spoken to his office recently and they are not as responsive as she was so you might want to buy "Ripoffs book" listed at this site. Also under their wing is investigating gasoline ripoffs. Again Grandholm was more on top of it. Several stations in the state were fined heavily after 9/11 for raising gas to as high as $5 a gallon and had to give refunds to customers upon DOCUMENTATION (in this case, a simple receipt worked).

Anytime you make a complaint, whether to a government agency or a lawyer, they will always ask for documentation. You will never win just by telling your side unless they are willing to settle for "customer relations" reasons.

Documenting can be as simple as keeping ALL pertinent paperwork and writing down what everyone said immediately after the conversation while it's fresh in your mind including listing witnesses, times, and dates. Recordings are better but not always possible.

In short, almost any time a business wrongs you it falls to the AG to investigate and make remedies though he may wait for several complaints of the same nature before acting. Or if he is overly friendly with business he may ignore the consumer but it doesn't change the fact that it is still his job.

I've kept records of 99% of my transactions for decades. Yes, I know, that's overkill bordering on anal. (smile and a wink). I have sued General Motors as an employee five times and won every time simply by keeping a log of everything said and done. It's a lot of work but worth it if you're serious.

My apologies.

I was only trying to point out how careful you have to be based on experience.

I am, however interested in a couple of things. First, what does the AG have to do with a grocery store? Forgive my ignorance, I'm usually a pretty intelligent person, but this one caught me by surprise.

Second, how do you document such things? The store is always good about making adjustments when I call (although it's aggravating to have to make another 30 mile round trip to retrieve my money, especially at gas prices nowadays). When I called last week about the buns, the customer service person told me I was the fourth call in a space of 20 minutes complaining about the same thing, so I assumed computer glitch. Other times I've been told it was the stock boys, either mis-stocking or mis marking items.

And finally, how effective would such a thing be when most everyone that shops there complains about the same thing (meaning that it's a widely known practice, no secrets here)? I honestly think that this has gone on so long because no one realizes that it's wrong and that something could be done about it. We've all learned to shop more carefully, and teach our children how to do the same (you have no clue how tired my other family members are of hearing 'check the prices when you pick the item up, double check them at the register' everytime that I send them to the store!)

Thanks for the response, it really was an eye opener!

Lori's complaint against Glen's is far different from Vickie's in Midland. Reread both. Lori has a legitimate complaint while Vickie's is trivial and, in fact, not a problem.

In the Standish, Michigan Glen's I've never run into Lori's type problem and believe me I watch those prices as I'm living on Social Security.

If there are that many problems to the north of me I'd suggest you contact the Attorney General's office in Lansing. They will investigate but you should first make copies of these transgressions for several months first to back up your complaint.

I live up in Northern Mi, and have the choice of 2 local Glens to shop...one approx 14 mi either side of me.

Glens quite often puts two products right together under the same sign, with one being significantly more expensive than the other. During sales, when things run low, how often do you think that people check that closely (until they get home!). Last week they had hamburger and hot dog buns on sale 10 for $10. They rang up between 2 for $4.00 and $2.79 EA!

Since we have two Glens fairly close together, you'd think that the sales were the same? NOT. They run the sale valid at ONE location only. If Kmart of Walmart did that, you'd see fur flying all over this website!

Glens DOES have some wonderful sales, but you must be a very observant shopper, if it's marked on the shelves or the paper at one price, and rings up another, make sure that you are getting the CORRECT price (believe me, we end up making return trips to Glens AT LEAST 4-6 times per year for SIGNIFICANT price differences. We've gone in to have meat prices adjusted, resulting in $27.00 savings, last week the adjustment for the buns was over $13.00. Over the course of a year, this adds up. In addition to having to go back in to have things corrected, the mistakes that we've caught at the register would amaze you!)

At least now I know it's not just our area that this happens in!

Come on. Is this suppose to be believed as a legitimate complaint? Somebody has too much time on her hands and/or has an agenda against Glen's that is not represented here. This sounds like a simple error in labeling. Besides, the "error" is actually in the customers' favor. If the actual price is $1.75 and the sale sign says we're saving $1.29 then we are actually saving more than they say. Who complains about that? Besides, this makes them look modest. They don't want to brag too much. Also, the sale sign says save AT LEAST $1.29 so it is still accurate. We ARE saving "at least" $1.29. She says there are other instances. Human nature tells us Vickie would go with the most damaging or dramatic example to impress us so anything else she has to complain about must be truly trivial.

Suggestion to webmaster: Use only believable and real transgressions.

Come on. Is this suppose to be believed as a legitimate complaint? Somebody has too much time on her hands and/or has an agenda against Glen's that is not represented here. This sounds like a simple error in labeling. Besides, the "error" is actually in the customers' favor. If the actual price is $1.75 and the sale sign says we're saving $1.29 then we are actually saving more than they say. Who complains about that? Besides, this makes them look modest. They don't want to brag too much. Also, the sale sign says save AT LEAST $1.29 so it is still accurate. We ARE saving "at least" $1.29. She says there are other instances. Human nature tells us Vickie would go with the most damaging or dramatic example to impress us so anything else she has to complain about must be truly trivial.

Suggestion to webmaster: Use only believable and real transgressions.

Come on. Is this suppose to be believed as a legitimate complaint? Somebody has too much time on her hands and/or has an agenda against Glen's that is not represented here. This sounds like a simple error in labeling. Besides, the "error" is actually in the customers' favor. If the actual price is $1.75 and the sale sign says we're saving $1.29 then we are actually saving more than they say. Who complains about that? Besides, this makes them look modest. They don't want to brag too much. Also, the sale sign says save AT LEAST $1.29 so it is still accurate. We ARE saving "at least" $1.29. She says there are other instances. Human nature tells us Vickie would go with the most damaging or dramatic example to impress us so anything else she has to complain about must be truly trivial.

Suggestion to webmaster: Use only believable and real transgressions.

Come on. Is this suppose to be believed as a legitimate complaint? Somebody has too much time on her hands and/or has an agenda against Glen's that is not represented here. This sounds like a simple error in labeling. Besides, the "error" is actually in the customers' favor. If the actual price is $1.75 and the sale sign says we're saving $1.29 then we are actually saving more than they say. Who complains about that? Besides, this makes them look modest. They don't want to brag too much. Also, the sale sign says save AT LEAST $1.29 so it is still accurate. We ARE saving "at least" $1.29. She says there are other instances. Human nature tells us Vickie would go with the most damaging or dramatic example to impress us so anything else she has to complain about must be truly trivial.

Suggestion to webmaster: Use only believable and real transgressions.

I should have written that the sign said "save at least", not "as much as".