I too started with this company only because my employer used them. I moved out of the area, and no longer was employed with the same company and the troubles started. I had 2 different disputes for unauthorized charges. I reported both pretty much as soon as I found out about them. The first one was for a transaction that was about $80 the second for $250. The first I sent in paper in March 2010. The second one April 2010. I made the mistake of not keeping my receipts for the first transaction.However, I sent Global Cash Card everything I had on the transaction. I was told by a supervisor "Fabi Cardenas" that my changes of fighting thhis was slim to none because I didnt have a receipt. She finally came to me to tell me that I lost the dispute and nothing more would happen. Round two... the second charge $250 was reported to Global Cash Card and I was immediatly sent forms to fill out. I did, I sent them back in. Confirmed with "Renee" that they were received. This was the very begining of May. In June I was told by 3 different representatives that my monies would be refunded bu July 28, 2010 by midnight. Instead, 2 days before the 4th of July I was called and emailed by Global to tell me that a rebuttal from the merchant had been received and that if I did not have the forms by July 5,2010 I would have no dispute. Now all of 6 pages of these documents were sent in May. Now Im being told I had to get these forms in when I left these forms in California, and I was now out of state. It wasnt easy, but I manged to get these forms in with only 4 hours remaining. I confirmed 3 times these were received. For the next month, I didnt hear anything. Today, I decided to log into my account with Global, to find a credit of $86.00 but on a card I no longer had with them. I called the first representative hung up on me after 6 minutes of being on the phone. When I called back again, I asked the representaive to simply pass me to someone who can handle the call if he ddint want to speak to me. This is after many, many calls and many cell phone minutes being used on the phone calling them and being hung up on. The second representative that I spoke with today said, "Im sorry, but you did not win the $250 dispute." but we are giving you a refund for the $86.00 dispute. I asked under what circumstances was this denied. He replied "I dont know, our dispute department sent you a letter today explaining all of the reason it was denied." This was unbelieveable to me because I had so much documentation (sent in to Gloabal) on the second dispute, and really nothing at all on the first one. I have every name of every representative I have ever spoken to in this company. My time, my spent and efforts towards these issues are so far beyond the actual amount being disputed. Do Not Spend Your Hard Earned Income On One Of These Cards, It Will Cost You Probably More Than The Job Is Even Worth.Global, you are a scam!
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