Report: #689555

Complaint Review: Global Imports, Inc

  • Submitted: Tue, February 01, 2011
  • Updated: Tue, February 01, 2011
  • Reported By: L. Lyne — Miranda California United States of America
  • Global Imports, Inc
    140 58th Street, Suite 5F
    Brooklyn, New York
    United States of America

Global Imports, Inc aka: Batteries and Butter Failure to Comply with Advertised Policies - No Apologies - Brooklyn, New York

Show customers why they should trust your business over your competitors...

The Following are copies of the e-mails that have transpired between myself and this company as of today - most recent first


Yet again another disappointment - Below is the shipping information I received regarding my order and a copy of your shipping policies from your Website - As I understand it I paid for UPS Ground - Not "Priority" Mail

Thank you for ordering from Batteries And Butter!

SHIPPED OUT 02/01/11 PRIORITY MAIL TRACKING # = I removed this info for privacy


ORDER #: 149566

ACCOUNT# I removed this information for privacy

Removed for Privacy

Removed for Privacy
Ordered: 25 Shipped: 25 AKAIGX-90 AKAI GX-90 Audiocassette Tape Type II
Chrome High Bias $1.25



Inside Continental USA:


of all orders placed on working days are shipped

within 24 hours.

are charged UPS Ground shipping charges, which you

will see at the Checkout process in the screen following

your shipping and billing information.

for alternative shipping methods may be subject to

additional handling charges.

Day Air, 2nd Day, 3rd Day Air are available upon

request at additional cost.

APO addresses, US possessions, Alaska and Hawaii, we

ship USPS.

placed weekdays after 3:00 PM EST or those

placed on Saturday or Sunday

be processed and shipped the following

business day
, providing the merchandise is in stock.

----Original Message-----
From: Removed for Privacy
To: support <>
Sent: Tue, Feb 1, 2011 10:47 am
Subject: Re: Ship Cassette Tapes or Cancel Order?


Please ship the order without any further delay.

Regardless of weather conditions this has just become the way of the world and how business is done. It is nearly impossible to locate these specific cassettes any longer at a retail store, and I also live in an extremely rural area. I was forced to go on-line to locate this product and searched several different sites.

The appealing aspect of your particular company was the promise of the order being processed within 1 day and the order being shipped UPS.

It is further frustrating that my disappoint in the delay - regardless of weather conditions - is unappreciated.

I suggest your company revise your site to indicate the reality of the product being processed and shipped within 3-5 days and not advise that it will be shipped UPS - as UPS is a fast service over the Postal Service and leads customers to believe that the product will arrive within 2 days - barring the weekend. I was advised this morning it would take an additional 3-5 days before I received the shipment.

No apologies were given when I called.

The world certainly isn't going to stop due to the delay of my receiving this order, however it does create disappointment for more than just myself.

Thank you for your time and consideration in this matter. Again, please ship the product without further delay.

L. Lyne Einwechter

-----Original Message-----

From: Batteries and Butter

To: Myself

Sent: Tue, Feb 1, 2011 10:29 am

Subject: Ship Cassette Tapes or Cancel Order?

Dear Laura,

You placed your order on Thursday night, and we didn't see it till Friday.

We are sorry that the order didn't ship out yet, but it is packed and ready

to go.

Your order might arrive as soon as two days from now.

Should we ship out your order today or should we cancel your order?

We can't guarantee when you will receive this shipment.

There are snowstorms throughout the country these days which is delaying

many shipments.

Please reply to this email or call us immediately - so that we know how to


Thank you.


Toll Free (866) 813-2288
email: Support@BatteriesAndButter.Com

----- Original Message -----

From: <>
To: <>

Sent: Tuesday, February 01, 2011 11:39 AM

Subject: Send us a message Submission Results
> first_name=Laura
> last_name= Removed for Privacy
> email= removed for privacy
> phone= Removed for Privacy
> order_number=149566


I placed this order on 1/27/11 - At the time on your website I was given the impression that this order would ship no later than the following day and that it was to be shipped UPS.

I had expected the package to be received yesterday 1/31/11 - however I just received

an e-mail this morning indicating that my order has been received and when I called -the woman I spoke to - who did not provide a name - indicated that my order was on the skiff to be shipped today and should arrive within 3-5 business days.

I must say this is disappointing at the very least. Her reason for the delay is

weather problems. It has already been 5 days since I placed the order - and I placed the order with your company as I believed in doing so - I would have had the product by now. I ordered this product for a project that I was expecting to have completed by tomorrow, and this will not be the outcome after all.

Highly unacceptable. I am not a satisfied customer.

-----Original Message-----

From: Batteries And Butter <>
To: Removed for Privacy
Sent: Tue, Feb 1, 2011 6:25 am

Subject: Batteries And Butter Invoice 149566 - 233005

Batteries And Butter

Global Imports

140 58th St. #5F

Brooklyn, NY 11220



ORDER #: 149566

INVOICE #: 233005

ACCOUNT#: Removed for Privacy


Removed for Privacy



Removed for Privacy



Removed for Privacy


Ordered: 25 Shipped: 25 AKAIGX-90 AKAI GX-90 Audiocassette Tape Type II

Chrome High Bias $1.25


Product Total: $31.25

Sales Tax: $0.00

Shipping: $15.35

Discount: $0.00

Surcharge: $0.00

Grand Total: $46.60

BalanceDue: $0.00

If paying by Credit Card Global Imports - will appear on your credit card

statement. Please ensure that the person who checks the credit card statement is

aware of this purchase.

Thank you for shopping BatteriesAndButter.Com Tel: (718) 491-2702 Fax: (718)


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