GLOBAL NET BUSINESS SOLUTIONS . .NOT!!!

Dear ripoffreport.com and visitors,

In order for a consumer to resolve complaints with a company I could sugges to have a very clear issue that needs to be resolved. On average if you call Internet companies with the intent to get free or reduced fees by discussing every possible issue and problem with the Internet you will not get far. As new readers look at the notes from this customer file you may agree or disagree with how we dealt with this consumer.

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This is what the notes could look like for many consumers looking to get something for nothing!

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BEGIN COPY OF CUSTOMER NOTES!
Internal codes edited as **** for security.

05/02/01 - Customer called (Irate) and said that she lost out on plane tickets due to e-mail issue and she wanted us to give her free internet service until we paid her back for what was lost. I tried to explain that this was not our fault and she refused to listen, only continued to yell. I asked her if she would like to talk to a manager (***) and she refused. ~****
5/3/01 - talked with her, and to james. ~*****
5 3 01 - spoke to this irate customer, calmed her down, referred her to ~****, told her he will get back to her in the am. Was speaking about lawsuits, ETC.
5/3/01 - called tonight, and not able to call tomorrow. there was no answer, message was left. ****
05/08/01 - Customer wants one year of service and we are not doing this. Her problem is with Ian@Talrion.com and not Global Net. 05/08/01 - Account is cancelled per customer. ~****
5-9-01 Customer called, told her that she was shut off, and this account is not in my hands. -James
05/10/01 - Customer called to complain that she got kicked off line and we did it on purpose
5/10/01 -Called again to complain that she has a poor connection and we should fix her phone lines.
5-14-01 - turned back on, on the premesis that she calls here and is a little more polite. Would Like More than 2 Months, and speak to ~*****
05/15/01 Talked to Mrs. B*r*w*t* and tried to assist her to use web mail with no luck.

07/24/01 - July 1, 2001 invoice came back undeliverable (Return to sender) customer gave us a bad mailing address.
08/10/01 - Customer was given an additional $24.00 worth of coupons but is expected to start paying for her service when her next invoice is sent out in September. At this point she has been on since May and NEVER PAID US. There always semes to be an issue.~****

10/26/01 CUSTOMER IS CANCELLED NEVER TO BE ALLOWED ON AGAIN NOT ONLY IS SHE NOT PAYING SHE STATED SHE NEVER WILL!!!!!!!!!!!!!!! WE DELETED HER ACCOUNT BALANCE & FWD HER MAIL TO YAHOO B**I*Z@YAHOO.COM AND THAT IS IT!!!! DONE

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END COPY OF CUSTOMER NOTES
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ps Hello BB

I guess when I see reports like this that there would be a way for verification before posting. Sometimes complaints are only one sided and judging by the notes on the customer you could only imagine what a customer service rep may have gone through. It would also be helpful if the "Ripoffreport.com" site would notify or announce to a company that there has been a report filed. It is quite possible to have thousands of sites on the web that post both positive and negative results on a company but without quality controls in place there is no way to trust what you read.

Thank you in advance,

http://www.getglobal.net
Global Net Business Solutions ..YES!!!