Complaint Review: Global Rent A Car of South Florida, Inc. - Fort Lauderdale Florida
- Global Rent A Car of South Florida, Inc. 17 SW 24th Street Fort Lauderdale, Florida United States of America
- Phone: 8669248744
- Web: www.globalicr.com
- Category: Auto & Truck Rental
Global Rent A Car of South Florida, Inc. Global Rent A Car Undependable and Horrific Customer Service Fort Lauderdale, Florida
*Author of original report: Global has Corrected the Situation
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The van never showed and repeated calls were made to the rental facility, receiving the same answer. This went on for well over an hour as all stood in the 90 degree sun. Eventually, the Global representative stopped answering the phone and the calls were sent to the
I have reached out to Global and requested they pay the difference in cost. They refused and wanted me to take the car back to agency we went though, pay them over $150, lose a half day of vacation, and come to their facility for a car. In emails with their COO, a Carlos, the gentleman accidentally clicked reply all when sending an email to the owner and I received it. The email read as follows:
Please read this and Let me know how you want me to answer this a**hole. He
thinks he is going to scare us.
Regards,
Carlos E.
Vice President / COO
Global Rent A Car
www.globalicr.com
The company actually advised us through email that this practice happens from time to time and is out of their control. This is something for all consumers to consider before renting a vehicle from this organization. We saw multiple members of the competition pick up customers over and over as we stood there waiting and being lied to. It surprises me that the state of
Please consider yourself warned and stay away from this organization - there are many others to choose from in the area.
This report was posted on Ripoff Report on 10/19/2009 06:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/global-rent-a-car-of-south-florida-inc/fort-lauderdale-florida-33315/global-rent-a-car-of-south-florida-inc-global-rent-a-car-undependable-and-horrific-custo-511832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Global has Corrected the Situation
AUTHOR: Michael - (USA)
SUBMITTED: Monday, November 09, 2009
I am happy to report that Global has sent me a check for the rental difference and offered a discount should I decide to use the company again.
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