Report: #93691

Complaint Review: Ripoff Report | Global Sun Pools - Blue World Pools | Ripoff Report Verified Safe. Blue World Pools customers can feel safe confident & secure when doing business with Blue World Pools, commitment to total customer satisfaction, receives a positive report in customer support and product quality assurance.

  • Submitted: Fri, June 04, 2004
  • Updated: Wed, June 28, 2017
  • Reported By: Anniston Alabama
  • Global Sun Pools - Blue World Pools | Ripoff Report Verified Safe. Blue World Pools customers can feel safe confident & secure when doing business with Blue World Pools, commitment to total customer satisfaction, receives a positive report in customer support and product quality assurance.
    2533 N Carson Street, Suite 4925
    Carson City, Nevada
    U.S.A.

Blue World Pools Review: Blue World Pools customers can feel safe confident & secure when doing business with Blue World Pools, commitment to total customer satisfaction, receives a positive report in customer support and product quality assurance. Carson City, Nevada


*UPDATE.. Blue World Pools demonstrate their commitment to total customer satisfaction through the Rip-off Report Corporate Advocacy Program, the program that benefits the consumer & assures them of complete satisfaction & confidence. Blue World Pools considered to be industry experts at turn-key above ground swimming pool sales, finance, installation and service.

Show customers why they should trust your business over your competitors...

SPECIAL UPDATE: June 28 2017: Blue World Pools remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Blue World Pools is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Blue World Pools has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Blue World Pools has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Blue World Pools remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
 Blue World Pools is Rip-off Report Verified

Rip-off Report Review:

EDitor's UPDATE: Positive Rating and Recognition has been given to Blue World Pools for its Commitment to Excellence in customer service.

After an investigation by Rip-off Report, we found that Blue World Pools is actively resolving complaints and addresses contractor issues. This EDitor has reviewed the Reports regarding Blue World Pools and has found a real and dedicated effort by Blue World Pools' management team to effectively resolve past, present, and future complaints. Many of which were just misunderstandings and have now been resolved. Rip-off Report found that the number of Reports is so very small in comparison to its total number of customers. We did find some reports that may have been posted by a competitor. Some complaints came from people who did not even purchase a pool from Blue World Pools. Blue World Pools has worked with Rip-off Report to make the changes necessary to give consumers additional confidence and trust to purchase Blue World Pools' swimming pool packages. The truth is, no matter how hard any company may try, including Blue World Pools, there are bound to be a certain number of complaints. No company or individual can ever satisfy everyone, All companies will get complaints How those companies handle those complaints is what separates good businesses from the bad ones.

Rip-off Report Investigation found that Blue World Pools is fully committed to resolving all complaints quickly and doing everything possible to satisfy its customers, whatever it takes. . Blue World Pools also takes appropriate action against any of its contractors who are found to have broken Blue World Pools policies and procedures. We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into context of its size.

More importantly, Blue World Pools executives recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Blue World Pools has made many changes allowing their customers a smooth approach to a complete satisfying experience when purchasing a fun and enjoyable pool. Blue World Pools has great purchasing power because they buy in such a large volume, passing on those savings to their clients the best selection at an affordable price.. ..

Most businesses would never commit themselves like Blue World Pools has to the Rip-Off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. They are a unique shining example of commitment to customer service/satisfaction in their industry.

Read more about Blue World Pools Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

=====================

The Pool Depot - Global-Sun Pools Carson City Nevada

First, I want to thank each and every one of you who reported on this website. I was skeptical the very first time I placed a call to this company. However, I followed through with having a salesman come to my home for a sales presentation, even though I commented "why is someone coming to my home and need 90 minutes" needless to say, the salesman stayed at my house for almost four hours. Anyway, against our instinct, my fiance and I signed a contract to purchase a pool from this company. I did read the contract entirely and knew before signing that I had three days to cancel the contract without any further obligations to this company. I had some hesitations about some of the questions I answered on the survey, but the salesman was such a pleasure to do business with I felt it would hurt his job if I answered the way my instinct was telling me too. I can't believe I was even this naive and went against my own intelligence. (I have always been very skeptical of salespersons) The very next day I got estimates on some inground pools and discovered they were about the same price as what I was initially quoted for this pool, $13,650. I got the sales pitch of a show pool and send in action shots for a discounted price. I also called a local pool dealer whom I knew to inquire what he knew about this company. The first thing he said was do not sign any papers, they are a rip-off. I immediately began to determine what steps were necessary to cancel the contract. I researched the company on the internet and discovered nothing but negative news. I typed a letter to the company enclosing a copy of the cancellation notice. I faxed this letter to the two fax numbers I could locate for them. I did a search with the Secretary of State for TN, TX, AL, FL, NV, and GA. I discovered they are not corporated in AL which I found surprising after the Alabama Supreme Court ruling. There was a corporation listed as a fictitious name under "Pool Depot Inc The". I could not find anything in TN. I did find they are corporated in Florida, Georgia and Nevada. I found addresses for either the corporation or the officers in Santa Rosa Beach, FL; Atlanta, GA; Destin, FL; Plantation, FL; and Carson City, NV. I also found the fax number given on the report submitted by Dana and Loretta on 06/03/04 was a Dallas, TX based number. I mailed a copy of my letter and cancellation notice to every single person and/or corporation that I could find affiliated with this company. I also printed everything that I could find on the internet (approximately 50+ pages) and faxed every page to the Atlanta fax number, including the 2 court cases, all complaints, secretary of state findings, etc. This corporation is also currently listed under several different corporations, i.e., Lauglin Associates, Inc., C. T. Corporation Systems. My cancellation expiration is tomorrow, which is Saturday. I called customer service and was assured that they would be there tomorrow so that I could overnight my package to them to arrive Sat a.m. delivery. I finally was able to uncover the direct line to the Nevada office, called to inquire if they would be open on Saturday and was told no, that they would not be there to accept my notice of cancellation. The notice of cancellation contract clearly states that it must be mailed to the Carson City, NV address. I called back customer service again and they assured me that it could be cancelled as long as it was postmarked before the deadline. I just sent my cancellation notice out today but to be safe I faxed and mailed to every possible person I could find that is affiliated with this company and I just hope that I don't get ripped. I felt I should share this information with all you who have not been able to recover from the damage caused by this company. Maybe you all should begin sending letters to every person involved, including the owner, CEO, CFO, Secretary, etc. and just maybe, you might can get something accomplished. I heard one story that the advertised pools do not exist. One lady purchased one and every time she called them she was told they were out of stock. She continued to annoy the company and just to shut her up, they came out and installed the Midline pool for the price of the Econoline pool. I have checked around with local dealers and can get almost the same pool for 1/4th of the discounted price or 1/7th of the original price. Best wishes, Shirley Anniston, Alabama
U.S.A.

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This report was posted on Ripoff Report on 06/04/2004 03:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/global-sun-pools-blue-world-pools-ripoff-report-verified-safe-blue-world-pools-customers-can-feel-safe-confident-secure-when-doing-business-with-blue-world-pools-commitment-to-total-customer-satisfaction-receives-a-positive-report-in-customer-support-and-product-quality-assurance/carson-city-nevada-89706/the-pool-depot-global-sun-pools-carson-city-nevada-93691. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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