Report: #495121

Complaint Review: Global Tea Direct

  • Submitted: Tue, September 15, 2009
  • Updated: Tue, September 15, 2009
  • Reported By: Jules — Baltimore Maryland USA
  • Global Tea Direct
    United States of America


Show customers why they should trust your business over your competitors...

Global Tea Direct, also known as Metro Tea Direct and Seattle Coffee Company have an online offer, "try two teas and a free gift for $2.00". They acknowedge that you are signing up for a membership program with two weeks to cancel, and that after the two week trial, you will be billed approximately $38 every other week for shipment,"twice a month, you will receive a pound each of the two teas you selected... You may log-in to our website and change your choices at any time so you always get something new... Please allow three business days for your account to be processed."

I signed up on September 11, 2009. On September 15, 2009, after learning about company job cuts, I called to cancel and was informed that a second shipment was about to go out and would be cancelled and refunded within two billing cycles. I asked how that was possible when a.) I hadn't received the first package, b.) they just finished processing my account and, c.) shipments were supposed to occur twice a month after the initial two week period.

I was told that I hadn't requested twice monthly delivery and that I was set up to receive twice weekly shipments. I asked for a supervisor and read the terms and conditions I had to her. She said, "But it says shipments may occur more or less frequently." No, it doesn't. "Yes, it does." No, and I'm supposed to have a two week period to try your stuff before the membership kicks in. "No, you're not." Yes, I am-I'm reading this directly from the terms and conditions on the offer I completed. "No, you're not..." Sigh.

The refund is pending with my bank- in the long run, I'll get my money back. But BEWARE: This company will send you as much as they can, hoping you won't notice before you cancel, prior to the end of your "trial period"- which they don't acknowledge. This is a dishonest way to make money- it is PREDATORY sales tactics- and says a lot about the company and their products. Obviously, they can't rely on product quality to generate business, they have a total lack of integrity, bad customer "service", and dishonest, PREDATORY sales tactics and business practices.

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This report was posted on Ripoff Report on 09/15/2009 09:55 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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