Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1120477

Complaint Review: global warranty group - St James New York

  • Submitted:
  • Updated:
  • Reported By: swot — south jamesport New York
  • Author Not Confirmed What's this?
  • Why?
  • global warranty group 500 Middle Country Rd. St James, New York USA

global warranty group Damaged cell phone not being replaced St James New York

*Author of original report: resolution

*UPDATE Employee: Customer Care at GWG

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 Have an insurance contrat with global warranty group on my wife's cell phone.  Called on 1/13/14 and received instructions on how to get a replacement phone.  Got an acknowledge vie email on 1/14/14 that my claim has been approved and that I should receive an email shortly with shipment tracking information and my credit card was charged $75.

I called them on 1/27/14 asking for the staus on my phone and was informed that my request has been escalated to urgent.  I called again on 1/30/14 and wqas informed that my request is in urgent status.  I called again today, 2/3/14 and was advised that my request went into urgent.  Can only speak to a phone person in Oregon and no supervisor is available.

 

This report was posted on Ripoff Report on 02/03/2014 11:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/global-warranty-group/st-james-new-york-11780/global-warranty-group-damaged-cell-phone-not-being-replaced-st-james-new-york-1120477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

resolution

AUTHOR: swot - ()

POSTED: Tuesday, February 25, 2014

 The item in question was finally replaced to me satisfation.

Respond to this report!
What's this?

#1 UPDATE Employee

Customer Care at GWG

AUTHOR: Global Warranty Group - ()

POSTED: Tuesday, February 25, 2014

Dear Swot,

I am sorry for the issues you are experiencing with replacing your wireless device. Please email our Customer Care Department at customercare@globalwarrantygroup.com and we will work with you to resolve this issue as soon as we can. Global Warranty Group Customer Care.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now