I recently attended the 3 day Global Escape Hatch asset protection conference in Belize. Before I registered, I was concerned about the high price tag ($1997), so I wrote Bobby Casey, the owner.
He replied: I can tell you that the info I have personally learned from just one of our speakers earned me more money in one week than the cost of the event. And we have more than one dozen other speakers. Keep in mind we also have a 100% money back guarantee. If you come to the event and don't feel the ticket was worth the price just come tell me or Steve and we will refund the ticket price.
On the day after the conference ended, I decided that it was not worth the ticket price, so I found Bobby Casey and informed him that I would like a refund. I followed up with an email request.
He replied: Sorry to hear that. We will be happy to refund your fee and can process the refund in the next 3-5 working days. Please be advised that since you did not receive the expected value, we will be informing each of the speakers of your decision and they will be instructed as per our agreement to not engage in any business with you.
Also, as you attended all events, we will be deducting the food and beverage cost from your ticket price. If you are agreeable to those terms, please let me know at your earliest convenience.
My reply: I was going to offer to pay for the food and beverage cost, so that part is fine (NTE $100). However, you said, "we have a 100% money back guarantee." There was no mention of any other terms. No deductions for food and beverages, no notifying the speakers of my decision
and certainly no attempt to blackball me from doing business with them. This would be vindictive and mean spirited. And it was not part of the deal. Please issue the refund for either $1997 or $1897. And do not contact the speakers. Thank you.
His reply: The refund will be offered minus the $485 food and beverage fee. Not sure where you got the $100 figure. Each dinner alone cost us $50pp. Our contract with each speaker stipulates they are only allowed to do business with "PAID" attendees therefore they will be contacted directly regarding your refund. If you do not want the speakers contacted then no refund will be offered. Please confirm your decision.
My reply: I got the $100 figure for food and beverages from my own estimate of their value. 10 meals or events. Some worth less than $10 (half a burrito with rice for lunch). Some worth
nothing (the welcome "cash bar"). Some worth more (dinner at Sunshine Grill). Although now that I think about it, some lunches and the dinner on Maya Island were sponsored - so those cost you
nothing. $100 is a very fair number. Especially since your promise was "we have a 100% money back guarantee." This should be "no questions asked" with a blanket promise like that.
As for your contract with the speakers, please send me a copy. I find it hard to believe that such a clause would be included. Either way, I still want a FULL refund, per your legal offer and my legal acceptance. If you feel compelled to notify all the speakers, go for it.
His reply: You have been refunded. It may take a few days to clear from the merchant processor.
He also copied me on this message: Hi GEH speakers.
I wanted to drop all of you a quick note to inform you of an attendee refund. The following attendee (my name) has requested a refund of his ticket price. He has informed me that he did not receive the expected value from you as speakers. We have processed the refund and you should make note of this attendee in your records as per our agreement.
I was promised a 100% refund of my ticket price - period. Not 75%. No blackballing. Just a warning to anyone thinking about doing business with Mr. Casey in the future. This is the reality.