• Report: #396332
Complaint Review:


  • Submitted: Sun, November 30, 2008
  • Updated: Sun, November 30, 2008

  • Reported By:New Castle Pennsylvania
globalinx.com Internet U.S.A.

Globalinx Unprofessional customer service, unauthorized credit card charges Internet

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I signed up for Globalinx in march of 2007. I was happy with my phone service with the exception of having no caller ID. Around November of 2007, I was informed they would be converting to a new system. I was given a temporary number until the conversion was completed.

This is when everything began to go wrong. First they forgot to forward my calls from my old number to my temporary number. ( I wasn't getting any calls.) When they switched my normal number back ( after the conversion) I was recieving only about half my calls. Peaple were met with messages saying the call could not be completed, or the lines were all tied up.

I called 2-3 times a week to have the tech support fix the problem. They couldn't fix it. I explained to them I was in the medical profession and needed to be available to the hospital I work at. In Jan 2008 I informed them I was cancelling my service. I wrote e-mails to tech support and the corp. They told me they would take a week to 10 days to port the number to Comcast. It took a month.

You would think this was a done deal, but no. May of 2008 I find a $211 charge on my bill from Globalinx. I called them and they stated I hadn't cancelled properly. It appearently wasn't enough that I called them, sent e-mails and ported my number away from them. They would not back down. I treid to explain I did not authorize the withdraw. My credit card company refunded the money. I have since changed my credit card account number.

New Castle, Pennsylvania

This report was posted on Ripoff Report on 11/30/2008 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/globalinx/internet/globalinx-unprofessional-customer-service-unauthorized-credit-card-charges-internet-396332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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