• Report: #301105

Complaint Review: Globalinx

  • Submitted: Thu, January 17, 2008
  • Updated: Mon, August 17, 2009

  • Reported By:marietta Georgia
275 Kenneth Drive Suite 100 Rochester, New York U.S.A.

Globalinx & 5Linx Their phone service is terrible, wait time horrible, very unprofessional, do not have a clue how to run a phone company. Rochester New York


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In June 2007 my phone service stopped working, the agent at Globalinx told me they will not be able to restore service for 10 days. I had no choice but to switch to another company. I called Globalinx and wrote to them repeatedly to stop charging my account.

At one point they told me my contract is for 1 year and they will not stop the the charges. Of course I did not sign any such contract with them. I eventually closed out my charge account in December, they sent me letter to say they will send my account to a collection agency.

To date they need to refund me 5 months of charges from July through November. I am unable to reach a supervisor so I sent a Certified letter to the CEO Craig Jeraback today.

Let me see what will happen, i gave him 10 days to respond.

M. edwards
marietta, Georgia

This report was posted on Ripoff Report on 01/17/2008 07:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/globalinx/rochester-new-york-14623/globalinx-5linx-their-phone-service-is-terrible-wait-time-horrible-very-unprofessional-301105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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AUTHOR: 5linx enterprises, inc. - (U.S.A.)

5LINX Enterprises Inc. is a rapidly growing telecommunications company that provides services across the United States and in 20 plus countries abroad. The company distributes its products and services through a network of dedicated independent marketing representatives. We are proud to provide not only industry leading products and services such as our unique GLOBALINX Video Phone, but to create opportunities for people to start their own business and change their lives. 5LINX wholly owned subsidiary, GLOBALINX , is a premier provider of VoIP services for residential and business clients. Our customers can enjoy industry leading VoIP services from all-inclusive North American calling plans to high quality video calling and flexible and cost effective business solutions.
We are also proud of our efforts to support wonderful social and not-for-profit activities through; corporate donations, the See Your Troops Foundation and our unique LINX2Funds programs for non-profits. 5LINX is a proud supporter of New York Says Thank You Foundation, which provides aid to disaster victims such as Hurricane Katrina. The See Your Troops Foundation provided one hundred thousand dollars in products and services to enable our service men and women to stay connected to loved ones back home via the GLOBALINX Video Phone and VoIP service.
The GLOBALINX Customer Care Department is dedicated to providing customers with superior customer service. GLOBALINX values each and every customer and has made many positive changes that have impacted the customers experience when calling in to the department. One of the departments main goals is to create Raving Fans out of all of their customers.
GLOBALINX is extremely proud of the growth they have had and attributes their success to the strides they have taken to exceed customer expectations on a daily basis. Areas that have improved tremendously due to these changes are customer hold times, quality training for our call center representatives, and an overall mind set by our dedicated Representatives to take all steps necessary to meet and exceed our customers expectations.
Please feel free to visit us at GLOBALINX.com to learn more. Should you have any questions or comments please contact our Customer Service team at (866)418-1495 or email us at customersupport@GLOBALINX.com .
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AUTHOR: ged21x - (USA)

My service with them has been amazing.

Conversely to what you stated, whenever you order the service, you are agreeing to a one year agreement to the service (I think it's been updated to two years now, but I'm not sure).
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