Report: #237775

Complaint Review: Globalinx

  • Submitted: Fri, March 02, 2007
  • Updated: Thu, December 27, 2007
  • Reported By: Loudon Tennessee
  • Globalinx
    50 Methodist Hill Drive
    Rochester, New York

Globalinx ripoff fraudulent credit card charges dishonest customer service Rochester New York

*UPDATE Employee: Response to this report of "fraudulent charges".

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Globalinx has been charging me for products and services I neither ordered nor used. I have been calling them since November 2006 to correct the problem and each time they assured me my credit card would be credited and a return UPS shipping label would be sent so that I could return the unordered equipment (computer phone/voice equipment)free of charge.

I never received the return shipping label. The next month another charge would be on my card. This went on from Nov. 2006 until Feb. 2007. Each month I would call, talk to a different customer service rep, and be promised the same thing.

I was told the last time I talked to them that they looked into it and I couldn't be credited because I was using their service. I WAS NOT!!! I was then told that a supervisor and/or a rep from their legal department would contact me within 2 business days. The names given to me were Carrie West and Cathy Hill. It has been 10 business days and still no call.

After the 2 business days, I contacted my credit card company. I was then made aware of additional fraudulent charges from 5 other companies on my card. They cancelled my card as stolen and reported it to their fraud department.

Because of my naivete in thinking this was an isolated mistake and that Globalinx would take steps to correct the problem, I left my credit card open to many additional fraudulent charges. This company has terrible, incompetent and, I believe, dishonest customer service. I had never heard of Globalinx before I received the unordered equipment in the mail. I would advise people to stay away from this company completely.

Loudon, Tennessee
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This report was posted on Ripoff Report on 03/02/2007 09:45 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Response to this report of "fraudulent charges".

AUTHOR: Johnh - (U.S.A.)

First of all, you should all know that I work for GLOBALINX. We're a small but quickly growing company (the 336th fastest growing company in the country, actually). I believe in the company, I believe in the leadership that runs it. We are honest people who really try to do the best we can for our customers. Now, I don't normally do things like respond to discussion threads, but reading this report left me feeling like SOMEBODY should respond to the outrageous claims of fraud made here. Like I said, I work for GLOBALINX, so I have access to all of the customer records and call history files.

As it turns out, we only have one customer with the first name of Patricia in Louden, TN. I'm not going to give out any personal information, but in case she ever reads this and needs proof that I know exactly which account she is talking about, the last four digits of her GLOBALINX phone number was 1553. In looking at her account, I do see that she called us on 11/22/06 and spoke with John. At that time she did say that she never ordered this service and wanted to be refunded. Now, I have no way of knowing whether or not Patricia actually did order the service. I mean it's possible that someone took her credit card number and ordered the service, and had the package shipped to her address. Why anyone would ever do that is beyond me, but that's beside the point.

What I do know is that between the dates of 11/22/06 and 12/14/06 Patricia made exactly 3760 minutes worth of calls on her GLOBALINX phone. If she never ordered it and didn't know why she received the equipment, why did she plug it in and use it for almost 4000 minutes? Just to put that in perspective - that's 62 hours of being on the phone in just 3 weeks. The next month she used 6578 minutes. That's over a 100 hours!!! Believe it or not, that actually costs us money to connect her calls. So based on that, no, there is no way we can offer any kind of a refund for her service. And on Jan. 15, 2007 Brian called Patricia and told her this.

Like I said, I don't normally do this, but when I read her post I just couldn't believe that we would treat her the way she described. In looking into this account, it turns out we didn't. I'm not sure if she is confused, or if she is just lying, but either way GLOBALINX is not at fault in this case. I just wanted to respond and say that.
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