Complaint Review: GoBank
GoBank Division of Green Dot corporation, part of Walmart. They are stealing money from people Utah, Internet, Pasaden California, Philippines Internet
I rent a car for my job each week and due to a glitch two weeks in a row I was charged twice. The second part of the charge were funds held like a deposit. I phoned Gobank to ask them how to get the funds released and it took me three tries to get to someone and their only reply was that I could have the money back on MAY the 24th! This was on March 31st! They tried to tell me it was because I had to give them 60 days to resolve the dispute. Falsehood. After struggling to explain to them that I was not disputing anything, simply trying to get the funds released, The woman I spoke with gave me instructions which I followed to the T. Mind you this was after being transferred three times to the "Person who could best help me" on the phone I finally reached someone I could understand, she assured me that once the letter was received with pertinent info, the funds would be release in 2 days. I had to go and have the manager of the rental agency write the letter (time out of my work day) I had her email the letter to the address they gave me. Then there was a discrepancy of .43 cents on the letter, the difference between the actual charge and the funds that were held as deposit. $164 deposit and $164.43 the amount of the actual charge for the rental.
I had to go back to the manager at the rental company and have her fix the letter, more time out of my week. I re-sent the letter and in two days, nothing. I called Gobank back ans was told they had never received the email! Just buying more time for them to sit on the money. This is all their method of confusing the issue to the point where I will never receive the money back. If all of that wasn't bad enough, I've had to call back more than 10 times. After I sent another copy of the release letter I phoned and talk to a young man, who was kind, he assured me that the funds would be there by the 16th of April. Another eight days from the day I phoned. Can you see a pattern here? Buying time.
BUT, as we're talking on the phone, he realizes that Gobank inadvertently already released into my account $164.00 to which he said "That was a mistake" and within an hour they had taken that money out of the bank, PLUS the second pending amount that they owed me, disappeared from my account activity altogether! They took their money in two minutes, but weren't going to release my own money back to me for 60 days?? Something is wrong. Now they are trying to say that the rental company is at fault and Passing the buck,
I spent another three hours on the phone yesterday APRIL 18th now, trying to get them to fix the problem. They transferred me six times to the "Person who was sure to be able to help me" all for me to be re-routed to the same call loop as the very first time I phoned. In the midst of those conversatiions I asked if there was a number in the USA that I could call and the woman on the phone told me "No, we don't have that". Twice when I was transferred all I ended up with was a sound like a siren in my ear and had to hang up and dial back. This is just they way they do things, so that a person will get tired of trying and give up.
Well, I'm not giving up, my next phonecall is to an attorneywho is a friend of mine.. I don't know about anyone else, but for me $330.00 is a lot of money, and for some, might be all they make in a week. All this rip off bank had to do was to release the funds when I complied with what they asked of me. Now, I feel that they are trying to just keep the money altogether.
Note to everyone, file your rip off report and then go to the Consumer protection bureau and file a complaint there, whatever the issue is.
This report was posted on Ripoff Report on 04/19/2016 05:14 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gobank/internet/gobank-division-of-green-dot-corporation-part-of-walmart-they-are-stealing-money-from-p-1300504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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