Report: #1323426

Complaint Review: GoBank

  • Submitted: Fri, August 19, 2016
  • Updated: Fri, August 19, 2016
  • Reported By: MomOF4 — Gladstone Missouri USA
  • GoBank

    Nationwide
    USA
  • Phone: 888-267-9419
  • Web:
  • Category: Banks

GoBank Ripped off mom of 4 kids by cashing paycheck and telling her they rejected it. No answers now. Nationwide

Show customers why they should trust your business over your competitors...

I was fed up with all the fees and everything that comes with a normal bank institution so I saw GoBank while cashing my pay check one day. I looked at the information on the starter kit and was like, this sounds promising! Because who doesn't need a debit card to pay for things online, right!?!?

I signed up, got my card in the mail a few weeks later and thought I was set! Boy, was I ever wrong! I did my first mobile deposit on Saturday July 30, 2016. My funds were not released as of Monday August 1, 2016, even though the automated system told me they would be available that day. I called in and spoke with a GoGuide and he stated that it would be released by the end of the day. I checked my balance 2 or 3 times a day and still nothing.

I sent email after email. I received 2 phone calls about the issue and got "it's being reviewed" or "their was an issue with the system" excuses. So I waited and waited. I sent a few more emails but I was trying to be patient.

Wednesday August 17, 2016, I get a call while I am at work stating that they had rejected my mobile deposit on Tuesday August 9, 2016 and I could take my check and cash it at any location I could cash payrolls checks and receive my money. Keep in mind, they called me on either August 10th or 11th to tell me they were reviewing it still and/or having issues.

I go to cash it at my Wal-Mart and low and behold - it would not go through. I wasn't embarrassed. I was pissed! So I call the check approval place that Wal-Mart uses and they stated that it was pre-approved weeks ago so I could not cash it anywhere. Now I am really heated because I have 4 freaking kids to feed, clothe, etc. But I stay cool.

I come into work today (Friday August 19, 2016) and speak with my payroll department. Guess what I found out???? GoBank cashed my freaking check on Monday August 1, 2016!!!!!! They never released my money to me AND told me they hadn't cashed it. I have information from my employers bank as proof it has been cashed out!

This place stole my money, lied to me about said money, and expect me just to let it go!?!?!? I worked hard for that money! I spent time away from my kids to earn that money! I want it back now!!!

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This report was posted on Ripoff Report on 08/19/2016 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gobank/nationwide/gobank-ripped-off-mom-of-4-kids-by-cashing-paycheck-and-telling-her-they-rejected-it-no-1323426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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