Report: #1286630

Complaint Review: GoBank

  • Submitted: Wed, February 10, 2016
  • Updated: Wed, February 10, 2016
  • Reported By: Rasco320 — Round Rock Texas USA
  • GoBank

    Pasadena, California
    USA

GoBank Holding my money without my permission!!! Nationwide

*Consumer Comment: I Wonder What The REAL Story Is?

Show customers why they should trust your business over your competitors...

I have a bank account with GoBank and my tax return was deposited in my account on 2/3/16 and I started making transaction paying bills they then placed a hold on my account because they felt it was my activity was unusual I had to call the number on the back of my debit card to verify my transaction which I did and they removed the hold on my account so I went back to using my debit card.

Later that night they placed another hold on my card without notice and I was not able to use my card at all and then next morning I received a email saying ....We've identified some unusual activity on your GoBank account. To protect your funds, we've temporarily blocked access to your account until we're able to verify your identity. What you need to do to turn your card back on: Using your mobile phone or computer, submit a photo of your Driver's License, State ID or Passport at the website listed below. (We'll give you instructions on how to do this on the website.) When you submit the photo successfully, you'll receive a confirmation, but we'll still need up to 2 days to review it.

I did what they asked that same day which was 2/4/16. As of today which is 2/10/16 the hold is still on my account and I have sent them email after email asking them why my account is still locked after the 2 business days. There is no way to contact the bank by phone and the last reply I received today was  We apologize for the inconvenience. Your account is currently under review. We will call you as soon as we have an update.

This has been such a horrible experience and I'm a single mother of 4 and I have no other money available on top of that I have a disconnection notice for my utility company if my payment is not submitted by 2/10/16 where I had to borrow money to pay it. I have contacted the Federal Reserve and I have a appointment with a lawyer I will be filling a law suit against this bank I hope anyone else that has had problems do the same.

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This report was posted on Ripoff Report on 02/10/2016 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gobank/pasadena-california/gobank-holding-my-money-without-my-permission-nationwide-1286630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I Wonder What The REAL Story Is?

AUTHOR: Jim - (USA)

Interesting contradiction!  You say there's no way to contact them by phone.  Yet early on in this "report", you say you called them using the number on the back of the card!  Not only that, it took me about THIRTY SECONDS to find their NUMBERS using a Google search!  You also say you are a multiple child UNWED MOTHER and have no money, but you're seeing an attorney to file a lawsuit.  At this point, one must wonder what the real story is!

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