• Report: #761968
Complaint Review:


  • Submitted: Sat, August 06, 2011
  • Updated: Tue, April 03, 2012

  • Reported By: Screwed by GoDaddy — Other United States of America
Internet United States of America

godaddy.com, GoDaddy refused to release our domains to be moved to competetor Violated ICANN, Internet

*Consumer Comment: Take Some Responsibility

*Author of original report: NOT a False Claim - e-mail proof to back this up

*UPDATE Employee: This is a FALSE ripoff report

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We had 8 domain names with Godaddy 15 were about to expire 1 was going to expire in the next few days.

So we chose to transfer this one domain to a competitor. All of our domains had wois privacy option which required us to take the domain to be transferred OFF privacy. We did that and waited for the transfer authorization e-mail from the NEW domain registrar. It never showed. So we contacted the new Registrar and asked why we had not received the e-mail and they told us that they had sent it to the "Admin contact" of our domain as is policy. When we reviewed the admin contact info we were shocked to see that for the past year (we assume)  and presently was listed with a server in the Cayman Islands with a non existent do not reply e-mail.

So of course we needed to update the contact administrator info or we can't transfer the domain nor receive the authorization e-mail. However unbenounced to us and without any notification or warning anywhere on GoDaddy site where you click the button to update admin contact info, you have agreed to be LOCKED for 60 days and thus making it impossible to transfer our domain.

We found out when the new registrar received a REFUSAL notice from GoDaddy stating this.

This can only be considered extortion or coercions under duress as we are forced to pay for a minimum year renewal with GoDaddy to prevent the domain from expiring. 

After contacting them by phone and speaking with the so called senior supervisor who refused to identify himself other than Ian F. he basically told us that we should have seen a popup when we attempted to click update to our admin function. We made it clear to him there was no such popup and we did not have pop up block on. He asked us to go through it as a test live and we did. Still their was NO popup yet he claimed he had one therefore one does exist.

Clearly we stated there must be an issue with your script working with all browsers as we had FireFox. He refused to speak further on the issue and said there is nothing he can do and then hung up the phone.

from that point we inspected all of the 5 out of 8 expiring domains and found the same bogus Cayman Island admin contact info making it again, impossible to transfer any of these domains without being forced into a 60 day lock and thus renewing with Godaddy against our wishes.

We sent further proof of this along with screen shots and they still returned with an e-mail stating in short " nothing we can do" you should have been aware.

We have since sent all of this evidence and screen shots to ICAN. In April of 2008 ICANN sent out an advisory specifically prohibiting the locking of domains due to simply updating admin contact info.

We have since discovered consumer posts that claim exactly what we have here that GoDaddy has repeatedly done this with all domains that are set to expire making it impossible to be transferred before expiration thus forcing the customer owner of the domain to renew with GoDaddy.

This is the ultimate in BLATENT extortion BE WARNED.

We are waiting for ICANN's response in hopes that they will make GoDaddy accountable.

This report was posted on Ripoff Report on 08/06/2011 09:55 PM and is a permanent record located here: http://www.ripoffreport.com/reports/godaddycom/internet/godaddycom-godaddy-refused-to-release-our-domains-to-be-moved-to-competetor-violated-ica-761968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Take Some Responsibility

AUTHOR: Music Lover - (United States of America)

If you have EVER purchased a domain within GoDaddy's system, you'll know that it doesn't allow you (or a representative of their company) to register a domain without a registrant name entered.  The ONLY way their system would have had that field empty is if you transferred it in from another company with those fields already empty.  By the way, their lock lasts for 60 days, not eternity, you can take the time with you to your next registrar since that's how domains work, and you checked a box that you said that you agreed to all this.  There's no way in the world that ICANN is going to take you seriously.
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#2 Author of original report

NOT a False Claim - e-mail proof to back this up

AUTHOR: Screwed by GoDaddy - (United States of America)

We have all the proof needed to back up this claim.

The problem with your rebuttal is this; the person from Go Daddy that initially set up our domains and then put them on privacy didn't do his job correctly or someone in the interim changed information. We also have the e-mail confirmation from one year ago from that employee which states "I have set up your domains for you and put them on Privacy" and as you well know, once a site is on Privacy - you cannot see the original Whois unless you remove them from Privacy but to put them back on - Go Daddy charges!

As far as your rebuttal, when you go in to change JUST the admin e-mail - yes, that should work HOWEVER if someone from Go Daddy removed an admin FIRST NAME and LAST NAME which leaves you unable to update just your e-mail and the second you change the Name you are locked. We know, this is what happened. WE ALSO HAVE ALL THE screen shots to prove this case.

We were unable to update our admin e-mail to get the domains transfered as the account had "Invalid Contact Information" when that happens, you are FORCED to change all the information as they are required fields and Go Daddy Supervisor Ian F. specifically said if you change the name on all the accounts you are forced into a lock. If the names on the tabs are INVALID you must change them.

Sorry, your rebuttal is moot. All of our expiring domains had invalid contact making them impossible to fix without changing that information and forcing our accounts to be locked.

As an update, we filed formal complaints to ICANN on every single domain that had incorrect Whois data. Only 24 hours after the complaints were made we got an e-mail from Go Daddy stating they would "as a courtesy" remove the locks, therefore we were authorized to change the Whois data without penalty. Your free to see that e-mail as well.

We wouldn't file a Ripoff Report unless we were 100% prepared to back up our claims. So, feel free to request any of the e-mail correspondence or screen shots. We will be happy to upload the screen shots to Photobucket.

Anymore claims that we are false will only prompt us to continue to defend and continue to prove our case. The next rebuttal will include all the e-mails from GoDaddy if necessary.
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#3 UPDATE Employee

This is a FALSE ripoff report

AUTHOR: Diablospeed - (United States of America)

Updating the administrative email address does not constitute a 60 day lock... however updating the STREET ADDRESS, COMPANY NAME, or NAME of REGISTRANT does. Any and ALL whois information is provided by the REGISTRANT at time of registration and cannot be changed by this registrar. WHOIS privacy hides this underlying contact information, and once removed, will show the original information provided by the REGISTRANT.
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