• Report: #1065845
Complaint Review:

GoGo Inflight Internet access

  • Submitted: Wed, July 10, 2013
  • Updated: Wed, July 10, 2013

  • Reported By: Bruce — Kent Washington
GoGo Inflight Internet access
Internet USA

GoGo Air Inflight Utterly unreliable, grossly overpriced Internet

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Was flying back to Seattle on Delta Airlines, decided to try GoGo inflight Wireless Internet access. Paid $20.95 for an all-day pass, and quickly discovered how badly I'd been ripped off.

The connection had decent speed for all of thirty seconds after connecting, just long enough to fool me into thinking it would be viable for catching up on E-mail. WRONG! After that first thirty seconds, the connection speed dropped to a level I would describe as "slower than dead." I've seen 2400 baud DIAL-UP connections move faster!

The only viable way to contact GoGo about such things seems to be online chat through their web site. I was able to get in contact with a service rep, but the best he could do for me was two free passes for my "next flight." Considering I fly, at best, twice a year, this is small comfort. Don't expect any actual refunds from this company!

In-flight wireless is a neat idea, but if GoGo is any indication of the state-of-the-art anyone who expects Internet access in the air is in deep doo-doo. I would be very careful about spending any money with them.


This report was posted on Ripoff Report on 07/10/2013 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/gogo-inflight-internet-access/internet/gogo-air-inflight-utterly-unreliable-grossly-overpriced-internet-1065845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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