Gold Medal Service Refused to provide detailed breakdown of huge charge for simple sink repair East Brunswick New Jersey

We have spoken to this customer serveral times in an attempt to satisfy their concerns.

Gold Medal does not charge by time and material or by the hour.  Gold Medal utilizes upfront lump sum pricing that is clearly identified and set forth in advance prior to any work commencing.  As the customer has previously acknowledged, they agreed to the work and the associated price in advance.  More importantly, the customer was happy with the quality of the work performed. 

However, subsequent to the work having been performed, we have since learned that the real issue was that when the spouse that was not home during the project, arrived home, they disagreed with the spouse that was present about having had the work done.  Likely, this was an instance where one spouse put off getting the work done to the point that the other spouse went to an outside vendor - Gold Medal.  While it is accurate that the customer requested a breakdown of the upfront pricing, the compilation of the upfront pricing is a complex undertaking and which the formula and items that go into the upfront lump pricing are proprietary and highly confidential in nature.  This was explained to the customer more than once, but they refuse to accept this response.

In closing, there is no validity to the claim of price gouging as the price was disclosed to and agreed to in writing in advance.  The customer was free to decline the proposed work and we would have only charged the service fee of $49 as the customer was advised in advance. This fee is waived with any work performed as such was the case in this instance.

Thank You,

Mike Agugliaro

owner