Rip-off Report Investigation:
Editors UPDATE: Positive Rating and Recognition has been given to Goldline International
for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Goldline International uncovers an ongoing commitment to client satisfaction. This means clients can expect that Goldline will always work towards finding a mutually satisfactory resolution to complaints or concerns. Goldline listens carefully to client concerns and sees them as an opportunity to learn and become more efficient as a company in the products it offers.
One top Goldline executive stated to Rip-off Report that Goldlines clients are a precious resource and it is committed to responding to any client concerns. Another company executive confirmed to Rip-off Report that Goldline strives to provide exemplary customer service to its clients.
Some of the other things Rip Off Report learned in the course of its investigation: Goldlines business began in 1960 when it offered precious metals and storage services to clients seeking to acquire gold and silver as part of a diversified portfolio. The company has grown to more than 250 employees and handles over 50,000 individual client transactions each year. Goldline believes it exemplifies best practices for the industry.
Rip-off Report has confirmed that Goldline takes client concerns very seriously. Goldline has a dedicated team of customer service professionals to assist with any issues that may develop. Rip-off Report was pleased to learn that Goldlines approach to business is focused on its pledge to client satisfaction.
Goldline International recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Goldline continues its commitment to positive client experience.
In summary, after our investigation, which included discussions with Goldlines executives, Rip-off Report is convinced that Goldline International has been and is committed to providing precious metals and rare coins to satisfied clients. Read more about Goldline Internationals Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Goldline A Rip Off Sells me inferior coins when I call about bullion Santa Monica California
I called Goldline asking questions about purchasing Gold bullion. I think of myself as less than gullible, but I was surely taken. Stephanie Howard, the Salesperson "account executive" touted me on Swiss Francs. I hesitated and she offered to send more info.
When I recieved the glossy brochure with a copyright of 2003 I should have been cautious. I was stupid and ordered two packages after a week an getting caught up in her downplaying the importance of my "trade". I called the next day and left a message to cancel. I heard nothing back and emailed canceling the trade within the seven days stated. She waited until the seven days had past to call me back, saying if I still didn't want them I could refuse the delivery.
Well, the stuff didn't come for another week. By that time my anger had subsided and I accepted the delivery, curious to see what I had purchased. Too late to send them back. She said she'd keep me up to date and let me know where my "investment" stood every couple of weeks. At a 30% markup that'll take a while if ever. Stay away from this company!!!
Kinnelon, New Jersey