Good Team Movers Moving company scam Internet, Internet

Rebuttal #1 In regards to...

"I was willing to check the jobs myself personally to make sure everything was allocated correctly but was not able to until the day before it left the warehouse because it was in our west coast facility and is 3 hours away but me driving to Tampa to look at the job to make sure it is loaded and to make sure the exact amount of cf is not mentioned. When I got there and helped load myself to make sure the exact space was"

- In a phone conversation with Michael, he said that he had not made it out to the facility check the size and that the driver had done the recount

- The driver admitted to loading up the van all by himself

Rebuttal #2 In regards to the boxes and picture frames...

- The picture frames were all wrapped and packaged by the mover. They were actually fairly well wrapped, yet there there were broken glass shards everywhere. I think this goes back to my negligent handling comment.
- While some boxes may collapse when you stack them. Overturned wardrobe boxes is just careless, and I don't think that accounts for the gaping holes in two of my boxes. Again, I think this goes back to the negligent handling comment.

Rebuttal #3 In regards to the hoisting...

-This was an unexpected issue and while it is potentially legitimate that they don't do hoisting, they waited until very late in the evening to inform me of this, forcing me to either pay them more money or leave my items on the front lawn
-They left eight items down stairs. Of these eight items only three legitimately had to be hoisted up through the balcony. Five items (three bookshelves, a dresser and a loveseat) actually made it up through the stairwell when I hired a legitimate moving company. (I can provide that documentation if requested)
-The real issue is that they sent one person to do at least a two man job. There was nothing in the contract that said I had to pay extra for a second mover.

Again, while I no comments about the legality of their services. This is a description of my encounter with Good Team Movers, and if you would still like to use Good Team Movers in the future...best of luck!

My name is Michael and I am one the of head managers here at Good Team Movers. First off I would like to tell you a little bit about myself before I start ranting on about how great we are and we would never hurt a fly but we live in reality and nobodys perfect. As of today 9-6-11 we have two complaints on internet review websites one of which is not too far off from the truth and the other is just so far away I dont even know where to start. One of the complaints is posted by Laine (which is a very nice lady by the way) which her delivery was delayed and on our contract like every other mover has the
delivery terms on their which are 4-14 business days from the first day you are ready for delivery not from the day of pick-up (this is a big misconception most people have about delivery in the moving industry) Regarding the coupon on our website myself and the other manager told the customer we dont use this coupon anymore and it needs to be taken off our website but even if we did she wanted it to be applied after the pick-up and in all honesty does that make sense to go to a car dealer ship or any business give me the best deal you can and after everything is signed then you pull a magic ticket out your pocket and say now I want a better deal. Last thing Is nobody intimidated anyone into accepting a discount, we told here we are sorry for the inconvenience and gave her a discount which she did receive.

As you can see I dont cookie cut anything and I tell it how it is there is no need to lie and say we are always right and everyone is wrong which would make no sense to anyone with a head on their shoulders.

Now lets get to Amy because I was a little disturbed I must say and I was literally in shock when I read her obscured reviews which she happened to go to every site known to man to tell everyone her story on the worst move ever but Ill tell you our side and you make a decision onto whose right or wrong. This specific job was done late night in which we gave Amy the option of having it done the next day in the morning or we could start now and she wanted to get started asap. The guys loaded everything and said she had about 1200cf and she was insisting that there was nothing added and she even took items off but just because you take items off and then add more items which she of course did not mention doesnt mean prices will stay the same if you take more but maybe Im wrong you never know. I was willing to check the
jobs myself personally to make sure everything was allocated correctly but was not able to until the day before it left the warehouse because it was in our west coast facility and is 3 hours away but me driving to Tampa to look at the job to make sure it is loaded and to make sure the exact amount of cf is not mentioned. When I got there and helped load myself to make sure the exact space was taken she ended up having about 1060cf which we rounded down to 1000cf even
and gave her the appropriate discount she deserved due to the fact that it was very late when the goods were loaded and the exact cubic foot was not correct.

Now about the weight in no way shape or form do we do our moves via weight
which is explained and I would very much like to see where on our contract it
says we will weigh your items at anytime.

I dont mean to write down the whole life story of these situations or specifically go after anyone but I feel its the only way to get our point across but wait there is more. Regarding the infamous no communication complaint which is a complete lie if I may be blunt. A few days after pick-up Amy contacted me via e-mail and I responded that same day telling her I will look into it and I would want to speak to her as soon as possible but did not get a response until a few weeks later which again she just happened to forget to mention. So once I was able to see the job I called her and let her know the total balance to have the cashiers check ready.

Now lets get into service for the move, we as every good company does is try to maksure everything gets from A to Z in a timely and more importantly a safe manner but that also depends on how the packing is done. My point is if you pack a box
and dont fill it all the way to the top or not pack your glass items the right way and just stack them on top of each other then how you can expect to have them get to your destination in one piece. Boxes cave in when they are not packed tight and how can it be that glass pictures get broken if there is no material on them to protect them in transit but I have only been doing this for 10 years so what do I know. Now lets get into delivery which is more than acceptable in legal or convenient terms. We picked up Amy on the 24th of July 2011 and she was ready for delivery on the 21st of August, we went on to deliver her goods on the 23rd of august which again we have 4-14 business days from the 1st day she is ready so I would think we did more than fine in regards to her delivery if she got her items 2 days after she was ready and to MA no less.

Now last but not least is she wanted us to hoist her larger items to the third floor. Just as a small piece of information ALL moving companies can NOT legally hoist anything without a special license which, wait for it only hoisting companies have and is a special service. Now if the customer would of told us about this and not waited till the day of the move that she needed to hoist her items up to her balcony we would of taken the proper measures to make sure a hoisting company would have been there to bring all the large items up the balcony. Most people just get mad when things dont go each and every way they want regardless of what the company they hire can do. We always would love to help anyone we can but just to make a comparison you are not going to go to an Italian restaurant and tell them you want them to make you some sushi and get mad when they tell you its impossible.

Well I hope everyone had a good time reading my ridiculously long response and I thank you for your time and to please make your own decision and not take the word of two customers, (which laine was right regarding her delivery and I agree with) especially online reviews which have no merit. Nobody can tell if they are true or not, the only way to check a
company out is to check with the DOT and see if they have complaints there or even the BBB which at least gives us a chance to give our side and not just want to increase there internet flow to make money on advertisements but excess
me I am getting off the subject.

We service about 100 families a month and have been in business for quite some time so for a company to have two online complaints is not very bad at all.

Thank you,

Michael

This is a clarification of the previous post in response to a request for more information.

I would not recommend Good Team Movers under any
circumstance. I would recommend visiting www.movingscams.com
and compare their articles on moving scams to my personal account with Good
Team Movers. Please read the following, account of their pricing strategy, lack
of communication and poor service. The end result of hiring Good Team Movers
was boxes full of damaged property as well as a queen mattress, 3 book shelves
and a dresser being left on an unlocked porch for days until I could find a new
set of movers. While I make no claims on the legality of their practices, I
genuinely felt mislead through the entire process, and regret not having done
my research more carefully.

 

Pricing: Good Team movers originally quoted me 700 cubic
feet at rate of 3.10 per cubic square footage. They said the whole delivery
would cost 2226.49, 40% due up front in the form of cash, cashiers check or
money order. When they came, they loaded the van first and then after all my
cargo was in their possession, they told me that it was really 1200 cubic feet
and the new cost would be 4124.48. In the list I had given them to get an estimate
I had included an extra couch and a washer and a dryer, all of which I decided
not to bring, yet somehow I still had 1200 cubic feet in a one bedroom
apartments worth of things.

 

I followed up with the company because I doubted the
accuracy of their measurements. The representative sent an email saying that he
would personally look at the cargo himself and would fire the driver/mover if he
took too much space that was not there. However when I spoke with him on the
phone later he said that he had not made it to their facility to check on the
size but that he had the driver/mover re-check it.

 

It is unclear how you can get an honest estimate from a
person whose job is at stake based on what that number is. Furthermore, the
contract says that this measurement must be done at a third-party public scale
and a certified weight certificate must provide. (It was not provided to me).

 

Communication: The only time at which Good Team Movers
communicated effectively was before they had the 350$ deposit.  After that point they would promise to
call at a certain time but fail to do so. In addition they rarely answered
phone calls and even more rarely responded to emails.

 

When it came to getting an estimated pick up time, I sent
several emails with no response. In addition, I called them on several
occasions. They would promise to call at a certain time but would not call me
back. I would call them and they would tell me once again that they would call
at a certain time but did not. Finally, I was told that the movers would come
on Sunday, July 24, 2011 and that they would call on Saturday, July 23, 2011
with an estimated time. No one called on Saturday. I called them several times as
well as emailing them, and did not get a response until the afternoon. They
said that the movers would arrive in the early evening. Later I got a call
saying that they were running late and would arrive at 10PM. I agreed that this
would be acceptable, but at 9:45 they called again and said it would be closer
to midnight and that they would call when they were 30 minutes away.
Reluctantly, I agreed that this would be OK.  At 12:30 AM they arrived with out the 30 minute warning, and
2 movers started moving me out.  It
took them until 7:30 AM to finish the job, and at that time they informed me
that I owed more money than was originally expected, however because they told
this to me at a time before banks were open, this forced to give them 1200
dollars in cash.

 

While the company representative, Mike agreed pretty
quickly to recount the space, and see what I can do about the price, it was
difficult to get an exact amount from him. I emailed them at least three times
4-5 days before the expected arrival as well as calling him on the phone with
no answer (during business hours) before I got him to contact me. He still
claimed he could not give me a final estimation of the space nor the price. He
continued not to respond to my emails with a price until one hour before the
driver/mover called me to say he was almost there.  In the end he claimed that they had miscounted and now there
was only about 1000 cubic feet and that my balance was 1891 (3391 total)$. The
driver/mover tried to tell me that he would not be able to unload the truck
unless I paid him cash (He repeatedly throughout the day expressed displeasure
about the amount of money the company was going to pay him for this job. However I refused,
stated that the contract said I could pay with a cashiers check, and then
promptly went to the bank to get one made.

 

There appeared to be a myriad of issues with this company,
1) Lack of communication with the customer 2) Disagreements between the driver
and the manager, and 3) An inability to estimate time accurately

 

Service: Perhaps the pricing and communication could be
overlooked if there service had been more effective. 1) They did not send
enough movers.  2) The movers were
not fast or particularly hospitable and left trash from their packing materials
everywhere 3) There was substantial damage to both boxes and major furniture.
4) They ended up deciding that they just could not get my large items up to the
third floor and abandoned them down below

 

On the pick up they did send two movers, which worked OK
though took 7 hours to do. However, on the delivery they only sent one
driver/mover. He was expected to deliver a one bedroom apartments worth of
stuff himself, including a dresser, queen bed, sofa and loveseat. He called
told me that he tried asking the manager Mike for an extra helper, and even
admitted to me verbally that he was taking his time in hopes that Mike would
send him someone. He eventually asked me where Home Depot was and went in
search of a day laborer, unsuccessfully. On the pick up they left trash from
boxes, tape and other packing material they brought strewn about the floor, and
on the delivery he even left all of their packing blankets as well as other
trash everywhere as well.

 

The furniture he did bring up was severely damaged. My
wardrobe boxes were crushed and one of them even turned upside down (defeating
the purpose of buying these more expensive boxes). A couple brand new boxes
(that I purchased from Home Depot) had gaping wholes in them.  In addition there were several others
that were severely deformed. Not surprisingly, many things were broken, warped
or cracked. Including a large framed art (with sharp broken glass shards), a
paper shredder, about 4 (well-wrapped) wine glasses, a scuffed up large dry
erase board and warped DVDs. During the delivery he even dropped my desk top
down the stairwell, damaging both the desktop and the stairwell. While some
broken items may be expected with any moving company, the exterior of these
boxes suggests negligent handling.

 

After spending all day moving, he finally decided that he
could not get the bed, sofa, loveseat, or three shelves up the stairwell. My
landlords, who live on the first floor had told the mover that the larger items
needed to be hoisted up through the balcony. They even provided him with
materials to do the job, but told him that he would need at least 2-3 more
people to help. After looking at the stairwell and through my apartment, he
just smiled and boasted about all the difficult moves he had done by himself.
According to the movers accounts, he first tried calling Mike to get more
helpers (unsuccessfully). After failing to find any day laborers at Home Depot,
he found someone when he went to lunch (I do not know who this person was or
where he found him). Between the two of them they could not get the loveseat
up.  At this point the mover
offered me a 150$ discount verbally if I would be responsible for the large
items. Since I was unsure how a 140 lb woman in a strange new city is going to
get large items up a balcony, I declined.

 

Then Mike called me and informed me that they were not
legally bound to get my large items in my apartment if they wouldnt go up the
stairwell, that they would not hoist items up and that they could 1) Leave the
items at the front door or 2) I could pay (additional to the 3391) for extra
movers and a crane to get my items in the balcony as well as overnight
storage.  (Somehow that 150$
discount disappeared). This was at 5:30 PM, after business hours and after 7
hours that the mover was on the premises that they informed me that they
couldnt do the job putting me in the predicament of paying large sums of money
or having my stuff left on the front porch. In the end my landlords were
gracious enough to let my stuff stay on a front porch with screened windows and
doors, but no locks until I could call a company that does hoisting.

 

Once the driver/mover realized that he didnt have to bring
up everything. Two of the bookshelves that he had originally said that he could
get through the stairwell were left on the front porch and while he got the
kitchen table up the stairwell, he did not reassemble the legs and in fact he
left it wrapped up in one of their moving blankets.

 

The mover made a few comments such as Money Talks and You
get what you pay for. He informed me that he as worked with multiple companies
and that their practices are all the same. Furthermore that he has had a lot of
unsatisfied customers. When I told him that I had had a much better experience
on my last long distance move, he said that if you go with a professional
moving company you get the service but pay the price.

 

Summary: While I make no claims on the legality of their
practices, I genuinely felt mislead through the entire process, and regret not
having done my research more carefully. If you have read all the way through
this, and are still considering Good Team Movers, all I suggest is that you do
your research on the options out therethere are many and not all of them have
this type of service.