• Report: #549966
Complaint Review:

Goodwill Industries

  • Submitted: Tue, January 05, 2010
  • Updated: Mon, January 14, 2013

  • Reported By: Levit777 — Oklahoma City Oklahoma United States of America
Goodwill Industries
2109 SW Penn Ave. Oklahoma City, Oklahoma United States of America

Goodwill Industries Goodwill Industries- the Monster that Unscrupulously and Incidiously Devours Human Compassion- Oklahoma City, Oklahoma

*General Comment: Goodwill pays as little as .22 cents per hour for disabled the goverment pays the rest

*Consumer Comment: Workers at Goodwill - Salvation Army-Local Thrift do Steal

*REBUTTAL Owner of company: help is on the way

*UPDATE Employee: Goodwill's HR

*General Comment: In solidarity In The northwest


*UPDATE EX-employee responds: Standing behind you here in lumberton texas

*UPDATE Employee: I am an employee with the Goodwill Industries of the Chesapeake and I could not agree more.

*UPDATE EX-employee responds: YOU ARE RIGHT

*UPDATE Employee: Employee Grievances at OK Goodwill

*General Comment: Goodwill is one of the agencies I will always contribute to.

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Urgently requested, with the sincerest request for immediacy of caution and action: DO NOT DONATE, WORK FOR, OR IN ANY WAY- CONTRIBUTE TO ANY GOODWILL FACILITY. Let me expound... this "Goodwill Industries," has proven itself to be a corrupt, greedy, non-compassionate, ruthless and carless brood of vipers as is related to any and ALL human and/or public relations.

My room-mate is an intelligent woman of a mature age who just happens to live with "Prior Willy"- a mild learning disability. While her thought processes are not always easy to express, she is quite clear and concise, once these said thoughts are collected. Due to her stress-level at this juncture, I have personally chosen to lodge this complaint against Goodwill Industries.

First, my room-mate has worked for Goodwill Industries for 17+ years. Though more than capable, she has NEVER been given an opportunity for advancement into the "higher" echelons of Goodwill Industries. In an attempt to transfer from out-of-state, she was told that she would just have to start all over again (I reitterate here that she has worked for this company for 17+ years) and would only make minimum wage. This is absolutely outlandish!

I personally travel quite frequently and throughout many of the Goodwill Industries facilities located throughout the midwest and southeast; I have personally witnessed the repulsively demeaning character, the bad attitudes and the lack of concern that management and various non-challenged staff members hold toward customers and employees alike. Goodwill steals from the public in order to errect facilities that are essentially designed to fatten the pockets of management and give them a FALSE sense of pride and accomplishment- all this while my room-mate's (amongst other employees in similar situations) sick leave and vaction time was ELIMINATED in order to fund these exhorbatant and useless ventures.

To put the icing on the proverbial cake- my room-mate was left outside the "Goodwill Industries" facility (tonight)- in freezing wind and temperatures, while management remained inside the building where it was warm... she was informed that she was not allowed to wait inside (for her ride) and that she could wait across the street at McDonald's if she wanted to get warm.

Within the first three days of her transfer to this particular facility, she has been bullied, threatend with employment termination and kept at work in a NON-HEATED loading dock.. Certain management personnel have also been through her personal belongings-(a notebook she uses to record vital information such as contact names, numbers and addresses) one manager's word over another manager (and the lying, on behalf of management ensues)...

One can only summize that "GoodWill [and I use that term very loosely] Industries" is making a mockery of the generosity of American Citizens and abusing presumably "easy" targets by hiring those who face disablities and challenges on a daily and often life-long basis. The majority of Goodwill Industries employees are handicapped, in some way challenged or have serious health problems They hire these "targets" (under the guise of care and consideration) in order to reinforce their own feelings of inferiority, inadequacy, false-pride, and false-accomplishment.

If you or someone you truly love and care about is in any way associated with Goodwill Industries... get out now- you are worth a lot more than they would have you believe.

If you are Goodwill Industries Management and wish to rebutt- I DARE YOU. Likewise, If you in anyway know who this complaint is in reference to, and she by some "strange" circumstance is fired... GET YOUR CHECKBOOK READY because I WILL OWN YOU. Our lawyers are standing by...

Thank you for your time and consideration in regard to these matters. Give (without reccompence/ receiving) to your local homeless with a pure and non-jugemental heart. Have a nice day.

This report was posted on Ripoff Report on 01/05/2010 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/reports/goodwill-industries/oklahoma-city-oklahoma-73139/goodwill-industries-goodwill-industries-the-monster-that-unscrupulously-and-incidiously-549966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Goodwill pays as little as .22 cents per hour for disabled the goverment pays the rest

AUTHOR: Patty - (United States of America)

January 14, 2013 

I understand Jim Gibbons 2011 Salary was over $742,000. Other CEO's of Goodwill (I saw at least 7) made over 300,000. And up. I also saw that our Government paid Goodwill $54 million for compensation for hiring disabled people (they make minimum wage right?). Goodwill is also tax exempt for all those stores property tax right? I have a big problem with Goodwill paying top dollar for key CEO's, get free inventory, get the government to help with the cost of payroll, use the word non for profit by training people to do the job they were hired to do (what company doesn't train new employees?). Screen the free inventory pull the valuable items, we thought would go to the needy only to see it at auction on line. Price the undesirable free inventory too high for most needy and place it in their stores. What I am having a hard time finding is how is this a charity? I see how much the CEO's are making but nothing on the monetary charity to the intended needy people. Can you please show me how Goodwill spends the over 4 billion Goodwill has made to help US families in need???? As I write this Goodwill commercial came on begging for hatch backs so they can continue to help make a difference. Make a difference for who? The CEO's lifestyle???????????? I am sure the CEO's are very nice people but when I donated to Goodwill I did not know or want it to go to the CEO's I wanted to help the needy. Its time to be transparent for real.
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#2 Consumer Comment

Workers at Goodwill - Salvation Army-Local Thrift do Steal

AUTHOR: Laura - (U.S.A.)

I can honestly say that I have donated thousands and thousands of dollars in items to many Thrift Stores, GoodWill Stores, Salvation Army stores.  I am not sure if they have first dibbs at items but I can tell you for a fact that I donated a full beautiful set of China.  It was a twelve piece set at the GoodWill store.  An hour later I realized I missed some of my China in the box.  I immediately drove back.  How did they have time to go through twelve boxes, eighteen bags of clothes from my deceased Mom and tell me they didn't know where the items were.  I then had a friend go in there for 3 consecutive weeks.  None of my donations were displayed.  Not a one of them, I am talking books, dvds, beautiful clothing, imitation jewelry, purses, shoes, bedding.  Where did it go. 

Then I talked to a guy at the Salvation store and he told me the employees are always unloading items right into their cars and reselling them on e-bay.  My items were superior to what I have seen in the local stores.  I will never donate nice things to Goodwill again.  I would rather burn them.  Shame on them for misusing genorosity.

The worst is when you see a Goodwill employee in a outfit you donated for them to Sell...
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#3 REBUTTAL Owner of company

help is on the way

AUTHOR: chero - (United States of America)

hi to all posters that think good will is a ripoff is completely correct. i have had some of the same problems as most of you.less one poster on here that saying they gave ,presents and candy .what a hoot that is.good will puts junk on shelves and dig through the good stuff and keep it for them selves. they put it on e bay or take it to other places to be sold.i have watched them for some time now. i am not a pi or anything like that. but after my last visit,seeing all sorts of violations in the way they conduct them selves its time to help you folks out.i don,t want to say what i,m going to do cause i think good will spy,s are on here as well.i think i know some body that will get the ball rolling.i read another article on another site where the president at the time was busted with a large amount of good will's money.what started me to help out was when the wife and i bought some electrical stuff that was broken,and the prices they are charging for some of the stuff.we were told signs were posted all over the store and that you have seven days to bring them back for store credit o,k.before i forget the president was trying to leave the country,when he was arrested.that,s been some time back.now back to what happened.we were told they could not check every thing electrical that came in.that i can understand.so check it you,r self is the answer an i correct? got to looking around,only one plugin to do so.it was worn out,had not been changed in so long,even after the flood we had here. the plug was located beside two big swinging doors that if you was bending down doing this by the doors you will be crushed when they open.so my idea is to take pictures of all the store,plugin,s sines and just things that were unsafe.so after that i go back and stand at the counter waiting on wife to check out.the girl at check out or manager what ever she was said,sir,want to tell me why you are taking pictures in my store.i did not answer.again she ask the same,i said,i heard you.she told me i could not do that.i have pictures of many city,state,codes being broken.they were going to eject me from the store but i left too soon.i am going to see what i can do to help shut these crooks down.this store is located .just out side new orleans.i will not stop until this bunch of crooks are all in jail.this store is for the poor.its a ripoff place.do not give to them or buy from them.all you are is lining the pockets of the worst people god ever gave breath to.so i will be working on this until i get it done.if good will spy,es are on here getting info i,m coming fore you
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#4 UPDATE Employee

Goodwill's HR

AUTHOR: noonankate - (United States of America)

Human resources is for manager's etc. They don't help the lower people on the pole. If you get injured, sick or anything else get out of their way because they want you gone, that's a fact and I have 6 months of day to day documentation against them. Their day is coming
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#5 General Comment

In solidarity In The northwest

AUTHOR: dobson67 - (USA)

Goodwill's here are no better in the pacific northwest.
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#6 Consumer Comment



HI ALL, glad to see there are so many people that know the truth about goodwill industries. goodwill industries is the most despicable , corrupt / crooked charity in the entire world!! anyone who donates there is a totally nieve fool. let me tell you about the goodwills here in florida. florida is basically the ebay "reseller" capitol of the world. there are  literally hundreds of thrift stores here to search for items that can be resold on ebay for a profit. goodwill is one of the biggest. let me assure you right now that goodwill managers are stealing donations that were meant to help the needy. i"m specifically talking about large scale uninhibited theft of anything /ANYTHING! that can be resold on ebay. their new "SUPER GOODWILLS" are the latest scheme by this absolutely despicable, disgraceful company that exploits the needy . if your a reseller youll know exactly what i"m talking about. the managers keep all the "good stuff" to sell on ebay and put the "junk" on the sales floor for all the -- that live down here. super goodwill oldsmar is by far the worst followed closely by super goodwill in south st. pete ( 34th street north) . the managers there are so unbelievably aggressive and rude i cant even begin to describe it. once they have you marked as an ebay seller they are all over you when you walk in the store. they think they own that place and nobody but them is walking out that door with something that can be resold. they have their own computers in the back room where they look things up on ebay before putting it out on the floor. if its worth money on ebay they  steal it for themselves, sell it on ebay and keep the money. this is the gods honest truth people. i"ve been watching them do this for over 10 years now and these supergoodwills are just out of control. totally off the scales aggressive, crooked  and unchecked. thats where they send all their "smart ---s"
as they get the most donations. pretty much instantly they turn into a " pack" of thieves who openly take anything they want to sell on ebay and split the profits. the lower ranking workers dont dare say anything. goodwill managers are extremely pushy and will fire them in the blink of an eye. one time at goodwill oldsmar i found something that was worth money on ebay.they know i:m an ebay seller and after being followed by just about all the "higher ups" there  one of the managers  came right up to me and asked me what i had . i repeat people, "nobody, but nobody is walking out of that store with anything that can be resold" except them !! then of course they always have one or 2 cashiers who are also part of their team . their the last line of defense. if they know you are a reseller they will closely inspect what you are buying so they can find your seller  name on ebay and begin stealing all your research and knowlege about whats sellable on ebay.  and let me assure you the goodwill corparate managers could care less so long as they get their big fat checks every week. did you know that the ceo of goodwill makes over 600 thousand dollars a year himself, and the next person below him makes over 300 grand a year? thats two guys people making almost a million dollars a year nevermind all their corparate cronies. i just saw them at goodwill gandy boulevard last month probably trying to figure out why that store isnt "panning out " enough. unfortunately theirs no law against what they are doing and will probably never be. the only people who can do anything about this disgraceful exploitation of the poor and needy is us regular people. do  not donate anything to goodwill and tell all your friends not to donate their and why. theirs plenty of other charities out there in desparate need of donations / donations that will actually reach the needy instead of going into some fat cats pocket.  i"m actually having a couple of anti goodwill t shirts made for me right now.
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#7 UPDATE EX-employee responds

Standing behind you here in lumberton texas

AUTHOR: cherylann64 - (USA)

 read your report and only the geographics are different.EVERY thing you say is true!!

The store i worked in is so out of control and there is noobdy to report to that seems interested.There is one employee left out of the core group of people I worked with.He is in a wheelchair.Management decided to put him in charge of "Wares" and told him he would have to use a cane to perform his work.Well he did it and it was very unpleasant to watch believe me...after that didnt suit them they moved him to textile and put him back in his chair...The bins the clothes are in are huge and heavy..when he tried to move the bin from his chair he couldnt do it so when an employee did wahat any human being would do and helped him...she was reprimanded and told to get back to work..The manager of this store is nothing but corruption.The people above her who are supposed to look out for the employees do just the opposite and cover up and lie.I myself was fired for being what goodwill considers a troublemaker all because i wouldnt allow this manager to continue to bully and harass the employees.there is more than enough laws being broken here everyday.the few employees left there have been told if they speak to employees who are no onger there they will lose their jobs.they are deprived of their breaks,allowed to go to the bathroom during and ONLY during the allotted time of 11:00-11:10 and 11:10-11:20 and the same at 3.Do not think you will go at any other time.you will be written up if you do.basically the manager terrorizes the employees everyday...the corporate operation manager and the human resourse person know this allow it and cover it up...even the CEO is without any backbone.It all comes down to money with these people.Walking in to the store you get a feeling of what it may be like in a third world company sweat shop.I would gladly go to vourt to see that these pathetic management and cotporate people are put out of their jobs....goodwill is a joke here.

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#8 UPDATE Employee

I am an employee with the Goodwill Industries of the Chesapeake and I could not agree more.

AUTHOR: John Doe - (United States of America)

I agree with what you have said and  I must say that your description: "Let me expound... this "Goodwill Industries," has proven itself to be a corrupt, greedy, non-compassionate, ruthless and carless brood of vipers as is related to any and ALL human and/or public relations." could not be much more accurate. My main opinion is that this company will do anything for more money. I am not going to go into all the juicy details but let's just say, it seems like almost every Goodwill is the same.

Maybe I will file my own complaint soon.

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#9 UPDATE EX-employee responds



You are 100% right! Goodwill does not care about its employees at all. Case in point with stores here in Washington State. Having worked at a store, I saw and wittnessed first hand the favoritism by the store manager. Luckily, our supervisors were compassionate caring people. But soon after I left, the other supervisors life or were fired as well.

They did so because this particular store, is in a small town, and Goodwill charges outlandish prices! They are hell-bent on getting their money. $15.00 for a pair of boots because they came from Land's End?

The clothes are another joke. They are not even sized right! Plus, clothes are always in the wrong area: Men's shirts in the Women's department, and vice-versa.

Crappy furniture priced way beyond what it is actually worth! Add to the fact, that even though they have their half price sales, if a particular item does not sell, it is thrown away! Yes! Thrown out into the garbage! It has to be broken of course, because some person without money may want to go and get it. Speaking of garbage, this store manager, uses the Goodwill dumpster for her own personal use!

Can't say enough about this manager. Belittles employees in front of others and supervisors. You never know if she is going to be in a happy or foul mood-one that conquers the Mommie Dearest and takes it up 5 notches. Many people have spoken to the toll free 800 number, they have spoken to the head honcho's, and you know what? Nothing was ever done,surprise there.

We used tobe able to have radio's to listen to. GONE! Used to be able to have coffee/water bottle at our production station. GONE! Used to be able to have one or two personal pics at the work station. GONE!

Forget about trying to do anything for your community! Goodwill takes vouches from other agencies and they claim that is how they help the community. Wouldn't it be far better, to actually help a family that had a fire, to GIVE them dishes, clothes, furniture? No, that might be too noble.

No wonder why Goodwill has so many turnovers. In our town, it is one of the biggest employers, and the whole town has worked there at one time or another, if that gives you any clue. No because they were disabled, but because they needed a job.

Form a group, get support. Get legal advice and pursue legal action and take it to the media. You are not alone! Especially to larger newspapers!


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#10 UPDATE Employee

Employee Grievances at OK Goodwill

AUTHOR: OK Goodwill - (United States of America)

Oklahoma Goodwill Industries has received your email expressing concern over the treatment of employees. We have every desire to address your concerns; however additional information is needed for a successful investigation.

Please be assured, Oklahoma Goodwill Industries encourages a safe, hazard free work environment. We prohibit harassment of and discrimination against employees on the basis of race, color, religion, sex, national origin, disability and veteran status or any other status protected under local, state or federal law. This includes harassment by supervisors, managers and employees. Our policy is that all employees conduct themselves in ways that ensure others are able to work in an atmosphere free from harassment of any kind.

To help Goodwill succeed and fulfill our mission, we encourage all employees to communicate problems to either their supervisor, the Human Resource department or to the HOTLINE. The company takes this matter seriously and provides a HOTLINE if the employee feels uncomfortable reporting to either the supervisor or Human Resource Department. The HOTLINE is available 24 hours/7 days a week. An employee report can be anonymous. Harassment in the workplace is not tolerated by Oklahoma Goodwill Industries.

If you would like to contact us regarding the incident, I encourage you or our employee contact us. OKLAHOMA GOODWILL INDUSTRIES HOTLINE (405) 278-7158. Thank you for taking the time to express your concern.

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#11 General Comment

Goodwill is one of the agencies I will always contribute to.

AUTHOR: Inspector - (USA)

You mentioned "this particular facility", maybe this is a local problem, after all you also said "she worked for this company for 17+ years".  Apparently there was no problem until the transfer.

Every company is cutting back on certain benefits due to the economy but, your criticism of Goodwill Industries seems excessive.

When I was eight years old I was abandoned by my parents and lived from foster home to institution.  The state would put me with anyone to get rid of me.  For three years I had not had a real Christmas with presents and one year I received a package from Goodwill, the package contained clean underwear, some candy, and a small toy.  I have never forgotten this to this day and will always give to them.  I don't care how many are trying to ruin the reputation of Goodwill.  If one child is helped then, it's all worth it.

I am not now nor have I ever been employed by Goodwill Industries, just a recipient of their generosity.  GOD BLESS THE GOODWILL!

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