Report: #1063047

Complaint Review: Goodwill Industries

  • Submitted: Sat, June 29, 2013
  • Updated: Sat, June 29, 2013
  • Reported By: Judy — redding California
  • Goodwill Industries
    3663 rose crans
    san diego, California

Goodwill Industries The shipping charges are out of line. I bought a scarf and they are charging $9.90 for UPS. I asked them to send it USPS and put it in an envelope. Shipping would be around $2.00. They won't do it. I know they have contracts with UPS and it is easier to stick it in a UPS box and send it that way. However, a scarf does not warrant a large box. san diego California

*Consumer Comment: This is really sad.

*General Comment: its obvious...

Show customers why they should trust your business over your competitors...

I purchased a scarf through bidding.  I paid $20+.  The shipping on this item will be $9.90 plus $2.00 handling.  I asked them to put it in an envelope and send to me and they refused.  I know that they have contracts with UPS and they don't want to deal with USPS......this means they may have to go to the post office.  So.....I have to pay extraordinary costs for a silk scarf that may weigh one ounce....maybe 2.  

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#1 Consumer Comment

This is really sad.

AUTHOR: Mark L. - ()

The previous response indicated a very good point. I have an even better one:

TWO BUCKS?!! Do you not realize how daft that may appear to other's? Two dollars covers the cost of a 6 ounce max envelope less than 3/4" thick. Regardless, who pays for the packaging?? A tiny padded envelope would cost Goodwill fifty cents to a buck. Or perhaps you're expecting that they get those for donations? And exactly who will be taking the time to process this order?

You know...employee time taking the order, creating a job ticket for proper corelation of merchadise to recepient, packaging the item (which with some items requires much more materials and time), and computer entry time to create history of properly addressed labels. That process likely takes a good tem minutes minimum. Who is doing all this work? Your mother?? Goodwill employees are on a payroll, the building they are in is leased, and the utility companies expect their bills to be paid. 

I do have the perfect solution, however. If you are employed, quit. If your employer is operating as you demand Goodwill should be, they will be going out of business soon anyways. No go get a job at that Goodwill and tell them your time is strictly on volunteer basis; you expect no compensation for your time. Then be sure to understand that you will take personal responsibility for all shipments with claims of never being received and/or suffering reversed charges. 

Problem solved. If not, please take your liberal irrationality to your local Do-It-For-Me-At-Your-Expense Club. You'll feel right at home as other members think just like you. 


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#2 General Comment

its obvious...

AUTHOR: Tyg - ()

 That you have no idea how shipping works. And no idea how shipping works from a business. I will educate you on this in order to save you future embarrasing posts such as this.

You order something online

They ship it via UPS or FEDEX

They do this so they can TRACK where your product is. If it gets lost in the mail, then they have a tracking number in order to be able to issue you a refund. If they did not secure the product and ship it in something that CANT be tracked, I.E. a envelope, then you could claim they were ripping you off because you had not recieved it. This is a VERY COMMON consumer tactic. A customer recieves their items then reverses the charges and claims they never recieved it. SO all GoodWill is doing is protecting BOTH the seller and buyer by being able to track the purchase.


You cant fix stupid....

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