Complaint Review: Goodwill Online Auctions
Goodwill Online Auctions Goodwill, shopgoodwill.com Great deals...until shipping and handling charges. Internet
*Consumer Comment: Something does not need to be illegal to be unethical
*General Comment: total ripoff goodwill online
*Consumer Comment: Totally agree
*General Comment: Buyer Beware
*Consumer Suggestion: Shop Goodwill shipping fees
*Consumer Comment: HANDLING FEES are not always related to shipping
*Consumer Comment: This is probably the biggest...
*Consumer Comment: Ronng G isn't getting it
*Consumer Comment: legal or not you ask flnrider
*Consumer Comment: It would come down to disclosure..
*Consumer Comment: Not buying this bit of "research".
*Consumer Comment: Tsk Tsk Tsk
*Consumer Comment: You should follow your own advise
*Consumer Comment: You Should Probably Research Before You Act So Smug
*Consumer Comment: You can charge whatever you want for S&H...
*Consumer Comment: Some Pretty Unfair Comments....
*Consumer Comment: Please cite the law(s) Goodwill is breaking.
*Consumer Comment: Why would your BS meter go off??
*Consumer Comment: I just gotta ask...
*Consumer Comment: Your point is wrong pearlgrl
*Author of original report: OP Rebuttal
*Consumer Comment: Shipping is noted
*Consumer Comment: I'm wondering
*Consumer Comment: To Ronny G
*Consumer Comment: Could not agree more!!
*Consumer Comment: Question...
I purchased a few items at a great price. All of the shipping charges were sky-high!!! (I know what USPS and UPS charge through eBay so I am basing my perceived 'normal charges' from that). From what I can tell each Goodwill determines their own shipping charges locally; i.e. the Rochester, NY store may have different charges than the Tacoma, WA store.
For example: Tacoma Goodwill. I purchased a Polaroid camera (vintage) for my wife, who had been wanting one. This camera came in a case with a couple of flashbulbs, but according to the auction weighed 4 lbs for shipping (less than 2 lbs including the box and wrapping material when I weighed it at home. Hell, it stated the weight on the label!!!).
Here is the final total:
Item: Polaroid Square Shot Land Camera
Price: $6.99 Qty: 1
Shipping and Handling: $16.82 ($10.55 on the UPS website!)
Order Total: $23.81
USPS Priority: $7.95 (Gets here in half the time!)
Almost $17 for a $7 item, of normal size and shape, shipped in a regular 24"x24"x24"x24" box, ground (5 days + to get here) UPS. $2 was the 'handling charge.' After receiving the email with the above shipping and handling charge, I immediately emailed them to ask if they could send it priority flat rate or first class from USPS. Here is the response:
"Our exclusive shipping partner is UPS-- so we can't offer USPS shipping-- However I should note the camera also includes a padded case which may contain other items-- If you would just like the camera and not the case, I will be happy to have our shipping warehouse re-weigh the item and see if the shipping cost can be reduced."
Rather than get 'blackballed' from future auctions, since some of the stores and deals can be somewhat reasonable even with their shipping prices, I paid, but sent a reply telling them they should re-evaluate their 'partnership'.
Chattanooga, TN Goodwill
Item: 4 Vintage Barbie Outfits
Shipping and Handling: $13.43
Order Total: $44.43
Weight: 1 lb (less than that, actually)
Handling: 5% of final charge ($1.55)
Total Shipping Charge: $11.88 ($9.00 on UPS Website for same service!!!)
USPS Priority: $5.25
Omaha, NE Goodwill
Item: 1962 Black Barbie Case with Clothes and Dolls
Shipping and Handling: $9.47
Order Total: $30.47
Weight: 3 lbs
Handling: 5% of total ($1.05)
Total Shipping Charge: $8.47 (Note: this is pretty reasonable - $11.00 from UPS website - good job Omaha!)
USPS Priority: $10.80
El Paso, TX Goodwill
Item: Keystone 8mm Camera
Sales Tax (I live in Texas, so expected this): $1.34
Shipping and Handling: $10.26
Order Total: $17.60
Weight: 4 lbs.
Handling: 5% of total (plus insurance on a $6.00 item?): $0.30
Total Shipping Charge: $9.96 ($12.00 on the UPS Website)
USPS Priority: $6.25
On heavier, bulkier items, I could justify paying that much shipping. But they are blatantly ripping their customers off. Do they have a shipping calculator? Sure. I found that out AFTER the last auction. But it contains the jacked-up pricing as well. For a 'company' supposedly doing good in the community, there otherwise good idea for online auctions is nothing but a scam. Care about your customers and you will put more people to work. Rip them off, and they'll find another charity/thrift store to support.
This report was posted on Ripoff Report on 02/24/2012 11:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/goodwill-online-auctions/internet/goodwill-online-auctions-goodwill-shopgoodwillcom-great-dealsuntil-shipping-and-handl-844402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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