Report: #338729

Complaint Review: Goodwill

  • Submitted: Mon, June 09, 2008
  • Updated: Wed, May 16, 2012
  • Reported By: grinnell Iowa
  • Goodwill
    West Street
    Grinnell, Iowa

Show customers why they should trust your business over your competitors...

This Goodwill store is like so many others, you donate items, they go through and take what they want, and put over priced junk on the shelves. I know this, because it is the only Goodwill store in town, and I have known several people that have worked there---and none have a very good reputation.
On top of this, they are always sitting in the back smoking (which won't be very much longer, the public smoking ban for Iowa goes into effect in July, but they'll be outside somewhere even further away not helping). As in another report I read, the manager is right there doing the same thing as the employees, leading by example. I'll sell it on ebay or burn it before I donate to this place.

grinnell, Iowa
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This report was posted on Ripoff Report on 06/09/2008 11:53 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Not Spoken With Truth

AUTHOR: FormermanagerGOODWILL - ()

 I worked for the Goodwill Keystone area in PA.    I was there for quite some time, and Got a good look at the company first hand.  

This company is extremely Shady and so are the Employees.    First of all,  they require all associates to file for Direct deposit. if not.  they get mad.   I asked for my paystubs and they replied to me, that they dont create them when using direct deposit.  so therefore I do not have any proof of Pay.   1st strike

2nd.  There is so much Backstabbing, Gossip, Theft, Lewd Conduct.  I was Sexually Harassed by a co worker, when brought to the attention of corporate nothing happend.    also  I do not like thei policy that For someone to be terminated they have to have 3 written strikes in one area.   which means,  if they are a no call no show,  They are caught using profantiy, or abusing a policy they will only be dismissed if they have done three of the same thing wrong.  so you can break as many rules as you want,  as long as you dont break them three times in a row.

also.  I watched them throw Relgious Donated goods in the trash, because the employee did not believe in God.  and was not counciled about it. because that is his belief.  nevermind the beliefs of others

The Store manager along with other employees shop out of the backroom.  90% of donated goods end up being purchased by employees for $.47 to $3.97   even though they are worth five times as much. 

They hire people who never had management experience to be managers. also witnessed a Manager lose his temper and break sh*t in the store.   nothing happend

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#2 Consumer Comment

Goodwill employees(managers) DO steal

AUTHOR: MelanieS - (United States of America)

The first person that responded says he's an ex emplyee...more like a current manager. Goodwill is called a modern day slavery, terrible and shady place DO NOT DONATE there!!! JUst look at the real report by their real (ex) employees:

Please donate to Salvation Army if you want to do some good.God bless!
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#3 Consumer Comment

This store really is horrible!

AUTHOR: Mark - (U.S.A.)

I know several current and ex-employees at this store personally, and I know they do take items. It's common in most thrift stores. Don't kid yourself for a second that the junk on the shelves is all that comes through these stores.
From experience, I will only speak of the Grinnell, Iowa store. The items for sale look like a garage sale of 1970's items, but much more expensive.
Most of the employees seem like they hate their job. Not a nice shopping experience.
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#4 UPDATE EX-employee responds

You just mad

AUTHOR: Kenneth - (U.S.A.)

First off, where is your proof that the employees steal stuff. The company policy states that an employee can not take any item donated to Goodwill home for free. The items are to be put out for display so that customers can look at the item and choose to buy the item or not. The employee can then come back another day and buy the item when they are not working. Also, my friend works at a Goodwill and he does smoke, but he has been told that ALL EMPLOYEES are to smoke outside of the building. You say lead by example, well try and get your facts straight before you write a report.
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