Report: #1018370

Complaint Review: GoPro

  • Submitted: Thu, February 21, 2013
  • Updated: Thu, February 21, 2013
  • Reported By: Daniel — brooklyn New York United States of America
  • GoPro
    3000 Clearview Way Bldg E
    San Mateo, California
    United States of America

GoPro refuses to replace a broken camera that they can't tech support San Mateo, California

Show customers why they should trust your business over your competitors...

I bought my GoPro Hero when it came out a little over a year ago. From the start the camera was a bit buggy. I would have to constantly re-boot the device by removing the battery and memory card and powering back on through my computer.

I stopped using it for a few months. I recently wanted to use it and now it wont turn on at all. I had two different sessions with their technical support. The last one ended with "you should buy a new one and I can give you 20% off".

Stay away from this company. Awful technical support and absolutely no repair service. Will only replace with refurbished model if they replace at all. I have searched many different forums and the number one complaint is that the camera needs to be re-booted all the time and that they weasel their way out of replacing broken units. 

I just want a working gopro because I paid for it but in reality I'll never use this company again.  

Daniel Ayzenmesser, very pissed off cinematographer.   
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