Complaint Review: GoPro
GoPro refuses to replace a broken camera that they can't tech support San Mateo, California
I stopped using it for a few months. I recently wanted to use it and now it wont turn on at all. I had two different sessions with their technical support. The last one ended with "you should buy a new one and I can give you 20% off".
Stay away from this company. Awful technical support and absolutely no repair service. Will only replace with refurbished model if they replace at all. I have searched many different forums and the number one complaint is that the camera needs to be re-booted all the time and that they weasel their way out of replacing broken units.
I just want a working gopro because I paid for it but in reality I'll never use this company again.
Daniel Ayzenmesser, very pissed off cinematographer.
This report was posted on Ripoff Report on 02/21/2013 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gopro/san-mateo-california-94402/gopro-refuses-to-replace-a-broken-camera-that-they-cant-tech-support-san-mateo-californ-1018370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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