Report: #1052111

Complaint Review: GoSmart Mobile

  • Submitted: Sun, May 19, 2013
  • Updated: Sun, May 19, 2013
  • Reported By: CrazyJoeD — California
  • GoSmart Mobile
    1861 N FEDERAL HWY

GoSmart Mobile Payment center failures and blame game between go smart and payment center Internet

Show customers why they should trust your business over your competitors...

GoSmart Mobile seems  to have  a on going defective payment processing third party company or system or both. Each month i have to listen to yet more excuses why the  system has problems. at first i was told that the phone system has issues recognizing the correct pin if i want to make a change in plan. so if i have a $30 plan and want a $35 plan i have to input the correct password to make a change. since the system regardless of the password you enter will be wrong you cannot make a chance.

you have to call customer service first because if you call the payment center they will say its a GOSMART mobile failure and they cannot do anything. to shut them up and help you have to have both payment center employee and customer service for GOSMART on the line and after they argue over who fault it is they figure a way to help .  this month i called the automated phone system to make a payment but the system is down. i spoke to a rep yesterday  but system is still down.  i called this morning but system is still down . the phone reps can not take a payment "they are not allowed" 

they have no system in place in case they make mistakes and customers go with out service . at least give 2 days active service if you service expires while you fix your so called "UPGRADING " which any customer know as  our systems are down so instead of being honest corporate MBA america motto "DENY BLAME and REDIRECT"

do not choose go smart ...service is terrible!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/19/2013 11:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.