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Report: #451851

Complaint Review: GovRegistry.us Level I Support ,support2@govregistry.us - Internet Nationwide

  • Submitted:
  • Updated:
  • Reported By: Mississauga Ontario
  • Author Confirmed What's this?
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  • GovRegistry.us Level I Support ,support2@govregistry.us GovRegistry.us Level I Support ,support2@govregistry.us Nationwide U.S.A.

GovRegistry.us Level I Support support2@govregistry.us False advertising. Includes Canada as an area they can investigate, but nothing of any use, and 99.9% US info - useless to me. Internet

*UPDATE Employee: GovRegistry.us Service

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Signed up one recent day and pd. By the next day, I realized that altho they have a selection for Canadian information, either there was nothing to report under most of the categories, or, if inquiring on Cdn. info, I rec'd only US info - absolutely useless to me.

I have twice asked for a refund/credit to my credit and have rec'd no respone except to the first request, which was patronizing and inferred I was an idiot at not knowing the system!

I am absolutely livid that these US companies (with all due respect) think they can rip off the rest of the world. This is somewhat like another incident I had, and I swore not to use any of these agencies again, but had a "real need to know" about someone.

I wish to have my money back - I believe it was around $29-34 US. I am recently separated after a long term marriage, receiving no support, so those few bucks mean a lot to me.

Can someone pls respond or investigate?

Thx so much!

Anonymous
Mississauga, Ontario
Canada

This report was posted on Ripoff Report on 05/14/2009 11:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/govregistryus-level-i-support-support2govregistryus/nationwide/govregistryus-level-i-support-support2govregistryus-false-advertising-includes-canada-451851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

GovRegistry.us Service

AUTHOR: GovRegistry.us - (USA)

POSTED: Wednesday, October 28, 2009

Dear Anonymous,

I am sorry that you feel you had a bad experience with GovRegistry.us. I would like to encourage you and all customers having any questions or concerns to contact our customer support department. The easiest way to do this is to click on "Help" from the Members Area.

GovRegistry is a US based company and we have never offered, nor advertised that ability of retrieving international public records.

GovRegistry does not manage any online pay per click campaigns, and does not control or endorse any third-party sites or any goods or services sold on those sites. We do not have direct control on what is displayed and offered by third party agents and affiliates. Please bear in mind some data may be indexed by a search engines (internal spiders) and may be displayed long after its actually removed or changed.

As a reputable online public records broker we require all resellers to agree to abide by the rules and regulations set in our reseller agreement. Any and all violations of our reseller agreement constitute a breach of contract, consequently leading to an affiliate suspension or expulsion from our reseller program.

Again, I would strongly urge you and any other customer to email customer support either through the Members Area or by emailing support@govregistry.us directly. Most emails are answered within twelve hours which is far above the industry standard.

Thank you and from all of us at GovRegistry have a great day!

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