• Report: #1026800
Complaint Review:


  • Submitted: Mon, March 11, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: Devastated_Bride — Chicago Illinois United States of America
No.812 Jianghui Road Internet United States of America

GoWeddingDress.com Failed to adhere to Return Policy - Poor Quality & Customer Service Hangzhou, Internet

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Please, DO NOT, buy a dress from this website. They have the worst customer
service and DO NOT adhere to a very customer unfriendly return policy.
Furthermore, their dresses are of incredibly poor quality and are NOT as
described on their website. Most importantly, they only accept payment via
Western Union or direct bank wire and you CANNOT get your money back. They are
deliberately out to scam people. Read below for some more details:


1. Their return policy reads: "We accept returns if the item with
obvious quality problems which can be defined as follows: obvious wrong color
as customer chose." Despite having sent me my dress in the WRONG COLOR,
they refused to accept a return and instead insisted on sending me another poor
quality dress. Their stated return policy already is set-up to put their. [continued below]....
customers at a disadvantage (very few reasons for "acceptable"
returns), and they refuse to adhere to it.

2. The dress I received was of TERRIBLE QUALITY. It claimed to be a
Stephanie James Couture Audrey dress, but looked nothing like it. Their were
several defects, including unraveling material and a hideous polka dot mesh
overlay rather than an elegant and delicate swiss dot mesh that is on the
original dress. Overall, it looked incredibly cheap, especially the white
taffeta, and I can't imagine anyone wanting to wear something like that on
their wedding day.

3. The only payments they accept are direct bank wires or a wire via Western
Union. I didn't think much of it until they refused my return and started
looking into ways to get my money back. It turns out that they quite
deliberately chose these 2 forms of payment because they are the only kind that
cannot be refunded. There's no buyer protection as you'd find via Paypal or a
credit card company. Unless Goweddingdress.com is willing to send your money
back, you're out on whatever you paid. As a bride on a budget, this is
devastating. I'm struggling to figure out how I'll be able to find a new dress
since I've spent half my budget on a dress that I simply cannot wear.

Please, save yourself the time, money, and stress and DO NOT buy from this
website! You're likely to be very disappointed and you'll be left without any
reasonable options.

This report was posted on Ripoff Report on 03/11/2013 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/goweddingdresscom/internet/goweddingdresscom-failed-to-adhere-to-return-policy-poor-quality-customer-service-ha-1026800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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