• Report: #423093
Complaint Review:

Gpm*merchandise Direct

  • Submitted: Wed, February 11, 2009
  • Updated: Wed, February 11, 2009

  • Reported By:LA California
Gpm*merchandise Direct
Gpm Direct, 300 Returned Road, Wallingford, 064944 U.S.A.

Gpm*merchandise Direct web site designed to support over ordering, customer service to not address problems until after product is shipped and billed. Wallingford Connecticut

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Attempted to order one Snuggie for my wife and sister-in-law, changed my mind to just my wife, when I tried to change the order amount the site immeadiatley sent in the order twice. When I called customer service in the next 5 minutes I was told to call back as the order had not appeared in the system. I kept calling back until I was told it was to late to change the order as it had already shipped. What was supposed to be an $60.00 charge was now $170.00, even after repeated calls back to speak to a supervisor and holding for up to 20 minutes the phone just goes dead. I have had the charges disputed with my Bank, but they still get the money. Not a bad racket and a very slick web site to accomplish the rip off.

LA, California

This report was posted on Ripoff Report on 02/11/2009 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/gpmmerchandise-direct/wallingford-064944-064944/gpmmerchandise-direct-web-site-designed-to-support-over-ordering-customer-service-to-not-423093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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