Complaint Review: Grand Adventures
Grand Adventures Poor customer service and horrible cancellation policy Winter Park Colorado
*Author of original report: You must work for the company
*General Comment: because....
I'm super unhappy with their cancellation policy. I made a reservation on line several weeks in advance and when I had to unexpectedly cancel it with MORE than 48 hours notice I was billed 15% which amounted to over $100.00. I complained and was told this was their policy and they were keeping my $100.00. BE AWARE if you make a reservation online that you agree to give them 15% of your total rental if you cancel for ANY reason. This is such a ridiculous policy. How can they charge money for absolutely zero services provided. I would NEVER use them in the future !!!
This report was posted on Ripoff Report on 04/14/2014 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/grand-adventures/winter-park-colorado-80482/grand-adventures-poor-customer-service-and-horrible-cancellation-policy-winter-park-color-1138787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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