Complaint Review: Grand Canyon University - Phoenix Arizona
- Grand Canyon University Phoenix, Arizona USA
- Phone:
- Web: http://my.gcu.edu
- Category: Colleges and Universities
Grand Canyon University GCU is ripping me off Phoenix Arizona
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I made a change to my class schedule two weeks before I started a course, and I had an email from GCU saying that my student loan would be fine for the change. Three weeks into the class, I had a call from GCU asking how I would pay for the class change. I told them that I had an email from an advisor saying my student loan would take care of it, however I was told that the advisor shouldn't have said that, and that I had to pay for the class 100%, and they would not take money from my FAFSA. I immediately cancelled the course, but I was told I had to pay for the full course. I argued my case with several at GCU, but it fell on deaf ears. I'm now receiving calls from a collection agency to pay $927.00, and I am refusing to pay.
GCU should cancel this tuition payment. I will continue to fight for something that they confirmed would work out with my student loan. Even if the advisor made a mistake, they should pay for their own mistakes in customer service. I deserve better than this.
This report was posted on Ripoff Report on 02/22/2014 09:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/grand-canyon-university/phoenix-arizona/grand-canyon-university-gcu-is-ripping-me-off-phoenix-arizona-1125667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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