Report: #1071193

Complaint Review: Grand Mayan Resort scam

  • Submitted: Mon, July 29, 2013
  • Updated: Mon, July 29, 2013
  • Reported By: Russ — Cherry Hills Village Colorado
  • Grand Mayan Resort scam
    Avenida Paseo de la Marina Sur 220
    Puerto Vallarta,, Other
  • Phone: 52 322 226 9490
  • Web:
  • Category: Resorts

Grand Mayan Resort scam Grupo Mayan, Vida Vacations, Maya Resorts Grand Mayan Resort ripoff scam Puerto Vallarta Mexico

*Consumer Comment: Timeshare Scam

*Author of original report: My Complaint has been resolved

*Consumer Comment: Mayan Palace Timeshare Scam

Show customers why they should trust your business over your competitors...

MAYAN RESORTS ARE A SCAM!! DON'T DO BUSINESS WITH THEM!! THEY WILL RIP YOU OFF!! I BOUGHT A PACKAGE WHICH INCLUDED 3 WEEKS THAT I COULD (SUPPOSEDLY) USE OR RENT. THEY USED DECEIT AND TOLD LIES IN ORDER TO GET ME TO SIGN! Lie #1) We were assured that we could rent each of our 3 weeks per year for at least $2600 profit to us (per week), using one of their associated marketing companies. During the sales presentation, I asked at least 3 times, “Does that mean that we will receive $7800 per year for our 3 weeks?” Carlos answered, “Absolutely…virtually 100%...You can receive even more as the rental values increase over the years”. THE TRUTH is that the weeks are often not rentable through these companies. There are no guarantees, and the companies won’t provide any written proof of previous rentals to other people (only assurances over the telephone). I have found hundreds (thousands) of complaints against Vida Vacations (Grand Mayan, Mayan Palace) concerning this same fraudulent activity. I can provide many of those statements if you desire to see them. Lie #2) Carlos told me several times that my entire purchase amount could be reimbursed at any time I requested. I asked this question on several occasions. Carlos’ associate also confirmed this. They both stated that I could receive even more than the purchase price back in a few years due to increasing real estate value. THE TRUTH: This is an outright lie... the hand written documents were taken away, so I have nothing to show you. I sent an email asking to cancel and then called Vida Vacations several times, starting on June 29, and finally got to talk to a representative, Josh Garcia. Josh stated, “Your contract will not be canceled, and your money will not be refunded, no matter what….so you can forget about that.” Lie #3) PURCHASE OF MY PRESENT TIMESHARES THAT I OWN. We were told that the 2 Timeshares that we presently owned would be “traded in” against the purchase price (Vida would buy them and take them for resale). I had wanted to sell my Timeshares in the past, so this was important to me to be free of the yearly maintenance fees. THE TRUTH: I contacted my timeshare companies, and I was told that this “scam” has been happening to many people. The general manager of Swan Mountain Resort (one of my timeshares) stated that none of these companies like Vida have done what they have promised the consumer. (See letter from Swan Mountain general manager, Document 4). As you can see, we were lied to and deceived in several areas, and we would not have signed the contract and given a deposit if we had known the truth. We were told other lies that I have not discussed, but would be happy to elaborate further if you would like. Burcham Eyecare aurora col Certainly, our first desire was to have access to a beautiful resort every year, but the lies about promised benefits of 1) guaranteed rental for $2600 per week each year, 2) guaranteed return of purchase price upon request, and 3) purchase of our Timeshares (freedom from yearly maintenance fees) were what made us agree and sign. Only later did we see the thousands of complaints on the internet…and talk with the general manager of Swan Mountain Resort to get the truth. The Mayan Resorts rely on the fact that most people won’t realize they have been lied to until many months later, when none of the promises come true, and the money is long gone. DON'T DO BUSINESS WITH MAYAN RESORTS LIKE THE GRAND MAYAN!!! DON'T EVEN GO THERE!! CERTAINLY DON'T ATTEND A PRESENTATION!! THEY WILL DECEIVE AND LIE, THEN REMOVE THEIR HANDWRITTEN NOTES SO THAT YOU SIGN SOMETHING MUCH LESS!

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This report was posted on Ripoff Report on 07/29/2013 09:40 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Timeshare Scam

AUTHOR: margaretsims90 - (USA)

This company is one of the most fraudulent developers in the timeshare industry. The only thing you can do is cancel your timeshare contract. I recommend you to read an article with good information about this fraudulent

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#2 Author of original report

My Complaint has been resolved

AUTHOR: Russ - ()

  After a week of working with Member Services and specifically, Josh Garcia, on this issue, my concerns and complaints as described above have been completely resolved. Working with the individuals at Vida has restored my confidence in the organization and I hope to visit one of their resorts again in the near future.

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#3 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: Becker79 - ()

I just want to begin with saying that my loving wife and I exchanged RCI points for a trip to Mayan Palace Riviera this past April. We get there and find the place is stunning and the service is top notch. First day there we commit to the 1.5 hour sales pitch during what they call “buyers week”. Well, in the end it was 5 hours and a majority of the presentation was focused on how these units are investments and that they give you “flexibility” in an extra week to use as a rental. The rental income was presented at $1700 net income after maintenance fees were taken out. We bought into the idea….it sounded great. Upon returning home I researched renting these units and found that they rent for far less than they stated repeatedly in the presentation. I have obtained training material that Mayan employees use explaining in detail how they leverage this with vacationers, then skim over the disclaimer sentence that is listed in the mounds of documents. This fraud has to stop. I would not have entered into this agreement if they had been truthful about this. They describe the rental agencies as partners verbally and that you get your rental check quickly in 60-90 days, which is not true. They used scratch paper to show you the money you would make renting these units and how fast they would pay for themselves, which was untrue. There was no mention of any cancellation period during the presentation, so by the time we arrived home and called to cancel our agreement….we were told it was past the 5 days. I have called and talked with a number of people. To date they have been unwilling to cancel and refund our credit card. A complaint has been filed with the Mexican Government, Profeco and FTC. If you go to any Mayan Palace timeshare resort, PLEASE do not get caught it the misleading sales pitch!!! Just enjoy the resort....

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