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Report: #335041

Complaint Review: Grant Instructor LLC - Grant Resource Center - Las Vegas Nevada

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  • Reported By: Nashville Tennessee
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  • Grant Instructor LLC - Grant Resource Center 3155 East Patrick Lane, Suite #1 Las Vegas, Nevada U.S.A.

Grant Instructor LLC - Grant Resource Center UNAUTHORIZED charges to my account Las Vegas Nevada Internet

*UPDATE Employee: Grant Instructor LLC

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On 5-14-08 I was online and received a pop-up ad for FREE grant information $2.95 for shipping. There were other options to choose other packages the highest being $49.50, but I chose the lesser option just for the information (so I thought). My account was debited 2.95 and a few days later there were other UNAUTHORIZED charges from Grant Resource in the amount of 49.50, plus 1.49 for international service fee (whatever that means). I received the CD but could not access the information without a unsername/password, which was not provided. Therefore, the CD is useless.

I began searching online to locate this company and found several complaint sites on this company. However, I could not find the original site and ad I ordered the CD through. I got the company's phone number through one of the complaints and called to request a refund. Needless to say, I was told they could not refund my money because I had agreed to a membership when I ordered the CD for 2.95. The lady said the terms of agreement were right there on the website, right below the options. "You can't miss it" she said. I told her there were no terms of agreement in the ad I saw. I told her it was unfair and a rip off! She said it didn't matter what I thought I could NOT get my money back because it was a binding agreement. She was rude and unprofessional, and stated I should have read the fine print. Well, I did not AGREE to 49.50. She said she would cancel my membership and I would not be charged any additional money. She said I would receive an email confirming the cancellation, which I did not receive. I ended the call and contacted my bank.

I decided to call back and try again, this time speaking to a man. I explained the situation to him and got the same response. He said the "system" would not allow him to refund my money. He too, insisted that the terms and agreement were there, and he directed me to a website that was totally different from the ad I had received. I told him that was not the website I saw, and he replied that I must have been on some other site. I gave the company name and address that was on the CD I received and he confirmed it was the same company. I told him how unfair the company's practice is and he said we could talk all day but it wouldn't change anything because he could not refund my money. RIP OFF!!! Again, he said he would cancel the membership and send me a confirmation email, which I still have not received. It is shameless that someone can get away with taking money from consumers accounts UNAUTHORIZED!!!

There are 2 other companies associated with this same address and suite number; Talkpath, LLC, which has one complaint for unauthorized credit card charges; and Zen Marketing, LLC, which ironically has a website -- www.makemoneywithcreditcards.com. Whose credit cards are they making money with --- YOURS! Also, the BBB has been unable to confirm if these two companies are licensed. I could not find a report through BBB on Grant Instructor LLC, but I have filed one and I encourage you to also.

I am still requesting a refund of my money --- all of it! However, I have been warned that once they debit your account, they continue to debit your account even though they tell you the membership has been cancelled. So I have taken care of that. Do not do business with any of these companies. if you have encountered problems with this company -- please, file a report with the BBB.

The company is:
Grant Instructor, LLC
Grant Resource Center
3155 East Patrick Lane, Suite #1
Las Vegas, NV 89120

Natalie
Nashville, Tennessee
U.S.A.

This report was posted on Ripoff Report on 05/27/2008 06:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/grant-instructor-llc-grant-resource-center/las-vegas-nevada-89120/grant-instructor-llc-grant-resource-center-unauthorized-charges-to-my-account-las-vegas-335041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Grant Instructor LLC

AUTHOR: Nick Ramos - (U.S.A.)

POSTED: Thursday, June 05, 2008

I would first like to apologize to Natalie about the misunderstanding while placing an order for our materials. No where on our page does it state that 49.50 is a package price, every place 49.50 is listed it explains that it is a fee. You may have noted that before clicking the "Submit Order" button on the home page of the Grant Research Guide, directly below that big red box is a paragraph stating, "By submitting this form I am ordering the Grant Resource Information and trial membership. After the seven day trial I will be charged $49.50 a month thereafter if I do not cancel. I have read and agree to the PRIVACY POLICY and Terms & Conditions. Cancel any time by calling 1-800-235-1364." Information about the trial membership can be found on either our Terms and Conditions, located at http://www.grantresearchguide.com/terms.php or on the payment page, where you are asked to enter your payment method and information.

There it states: "A free seven (7) day subscription in the Grant Research Guide Resource Center is included with each free CD that is shipped. If you choose to cancel your subscription to the Grant Resource Center anytime within the first seven (7) days of sign-up you can do so without charge. If you decide to keep your membership in the Grant Resource Center, a charge of $49.50 will be automatically billed to your credit card each month for continued subscription access. Please see the Terms and Conditions for additional details."

We send out your user name and password in a confirmation email once you order our product. If for some reason you're not receiving our emails double check your bulk mail, sometimes it will get filtered over.

We have designed our website to simply offer individuals all the right tools to receive government funding.1.95 instant access for 7 days is a great deal and plenty of time to insure that this is what your looking for, if you do not cancel with in the 7 days, no charges are issued. We are proud to state that our website has no hidden agenda, all the charges are stated right on the billing page.



With Regards,
Grant Instructor LLC

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