Report: #265388

Complaint Review: Grant Search Assistant

  • Submitted: Sun, August 05, 2007
  • Updated: Wed, August 08, 2007
  • Reported By: Lawrence Kansas
  • Grant Search Assistant
    gsassistant.com
    Internet
    U.S.A.

Show customers why they should trust your business over your competitors...

I decided to buy their CD in hopes to find another way to pay for college and such and the price they had listed seemed more than reasonable enough for me. I gave them my information and waited but never received the CD. I actually forgot about them after a while until I payed close attention to my bank statements and noticed they were charging $29.95 more than once a month and occasionally twice in the same day. I'm trying to keep my head above water financially and having them taking money and saying they are unable to close my account every time i contact them is not helping my situation. I went to them for help and they're only hurting me more.

Leona
Lawrence, Kansas
U.S.A.
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This report was posted on Ripoff Report on 08/05/2007 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/grant-search-assistant/internet/grant-search-assistant-theyre-there-to-hurt-not-help-ripoff-internet-265388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
5Consumer
0Employee/Owner

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Leona. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see that it is disclosed in the Terms and Conditions of the offer. The trial period is free for 14 days and we would not have charged Leona had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.

If you'd like to cancel using the customer service line it is 866-396-5718, there you will find a happy, helpful agent waiting to assist you between the hours of 9 am - 9 pm Eastern Time.

If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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#2 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Leona's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Leona obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to cancel their membership during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Leona. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.
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#3 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Leona's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Leona obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to cancel their membership during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Leona. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.
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#4 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Leona's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Leona obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to cancel their membership during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Leona. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.
Respond to this report!

#5 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Leona's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Leona obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5718 and express a desire to cancel their membership during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Leona. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.

Sincerely,

Ryan R.
Respond to this report!
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