Report: #290681

Complaint Review: Grant Writer Pro

  • Submitted: Tue, December 11, 2007
  • Updated: Wed, December 12, 2007
  • Reported By: New York New York
  • Grant Writer Pro
    Grant Writer Pro
    Internet
    U.S.A.

Grant Writer Pro Charging my debit after I cancelled ONLINE COMPANY Internet

*UPDATE Employee: Resolution Offer

Show customers why they should trust your business over your competitors...

I had set up a trail based and cancelled...from February 2007 until today they have been charging me. I just noticed that today and I am very upset about this. They could not find me in their system for a long time. I have never used thier system and when I asked to speak to a supervisor, they told me that they would call me back.

Calvin
New York, New York
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/11/2007 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/grant-writer-pro/internet/grant-writer-pro-charging-my-debit-after-i-cancelled-online-company-internet-290681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Calvin's concerns with him to insure that he is taken care of. Unfortunately, without a last name or an email address I cannot find his account with the necessary contact information.

First and foremost I offer an apology for the breakdown in service Calvin obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-370-7270 and express a desire to cancel during the free trial period, or anytime thereafter.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Calvin. Hopefully, I will hear from him soon so that we can get this resolved.

Sincerely,

Ryan R.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.